RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, nice rug, shipped quickly.”

Helpful Report

“We love our rug and could not believe how quickly it shipped. It really seemed like only a day process.”

Helpful Report

“Great company to do business with, fast shipping”

Helpful Report

“Good prices, timely delivery.”

Helpful Report

“Get rid of the low level manager I spoke with and have Pam or Ann handle things. They were great, manager needs some PR training!”

Helpful Report

“Excellent service and even better product.”

Helpful Report

“The customer service was excellant, but I wish I could say the same about the rug. Quality and comfort is not as I expected.”

Helpful Report

“Excellent customer service.”

Helpful Report

“Absolutely beautiful rug. Beyond what I expected.”

Helpful Report

“Good communication throughout the purchase process. Best price on the web for the rug I selected. Arrived in good condition and appears as described. .”

Helpful Report

“These are the nicest people I have ever dealt with.”

Helpful Report

“Katie was my service agent when I asked a question on the chat. She was so very helpful and was instrumental in me making my purchase today. Great service!”

Helpful Report

“The rug is perfect. Despite the thick, dense pile the design is flawless.”

Helpful Report

“Love the rugs. Well made and great price. I plan to use rug studio for all my rugs.”

Helpful Report

“She was very helpful and tried to be accomodating.”

Helpful Report

“Excellent help...thank you”

Helpful Report

“Chat feature is very helpful”

Helpful Report

“Very responsive and helpful”

Helpful Report

“Great! Very easy to navigate your site.”

Helpful Report

“First time to your site and Katie live chatted with me and the response time was instant.”

Helpful Report

RugStudio is rated 4.9 based on 3,226 reviews