RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Customer service has been good. Questions are answered on a timely basis”

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“It was excellent. Helped me with my questions immediately and gave me a great solution.”

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“Awesome customer service!”

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“Very good; Karla was responsible and offered to help me over the phone when the code I wanted to use would not be accepted. Very good customer service.”

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“Excellent! One rug took a while to arrive but the company was excellent to deal with”

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“I'm still working on it, looking to purchase, needing to make some determinations, but so far it's been very positive. Grace in customer service has been very nice and helpful. We've been looking at some rugs and will be making a purchase today of several area rugs if all goes as planned. Thank you!”

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“Outstanding service. Would definitely recommend all my friends to shop either online or in the store.”

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“Great follow up.”

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“I had a simple customer service exchange but Karla was very helpful.”

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“Reps are always very informative and helpful!”

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“Chat was very helpful.”

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“I shopped numerous sites for new area rugs for my home. RugStudio has more unique rugs to choose from and carries sizes of rugs like Feizy Keats 3474f Capri 184963 Area Rug| Size| 4'3'' x 6'3'' that other distributors do not. I liked the fact that I was able to inquire as to the availability of a coupon toward this purchase. No other distributor offered that to me. It saved me $$$ which is ALWAYS appreciated.”

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“quick and helpful”

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“ive purchased rugs from here before. good experience.”

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“Service was fine but available coupons for a first time buyer not very good.”

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“Karla was VERY helpful !!”

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“so far so good”

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“I was looking for an odd sized area rug and was helped with what i was looking for. Thank you RugStudio!”

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“only one trade sign up process...”

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“I'm always pleased with the service i receive from Rug Studio. They offer quality products at reasonable prices. Service personnel are knowledgeable and pleasant. Today's experience was very good!”

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RugStudio is rated 4.9 based on 3,226 reviews