RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“It was great!”

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“Excellent,”

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“Awesome! Customer service willing to help, so cancelled my order for same rug with another company to purchase with RugStudio”

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“Great first time experience using Rug Studio! My order came in a timely manner with a complimentary pad and the online chat service is excellent!”

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“Great! Chat line rep was quick and answered all my questions!”

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“Great. Easy to communicate with”

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“excellent. Very helpful”

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“Just spoke to one of your on line chat and she was very helpful with information regarding a rug I am interested in.”

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“Great, fast, efficient service - questions answered.”

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“Magdalena was the customer service on chat and she was very helpful!”

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“Great experience. I like Rug Studios method of finding the perfect rug. I also used the chat feature. 5 stars for me!”

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“Great, Karla was very helpful and offered me several solutions.”

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“I am totally impressed with your customer service. I had a coupon question when I placed my order over the weekend. I left a message and received a call back promptly on Monday morning. In todays world of lack of customer service, Rug Studio stands alone. Rug Studio is my go-to place for rugs. I have purchased from you several times over the years and continue to be impressed. Your selection, prices and quality can"t be beat. Thanks Elaine Groff”

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“Karla was great, responding quick and answering all questions.”

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“Excellent! Brittany answered my question quickly and accurately.”

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“Absolutely fabulous! Your chat person was quick and positive through our interaction.”

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“Rugstudio service was very responsive. On the chat function, Karla responded promptly and was very helpful. The interface was great and after shopping around, I plan to purchase from RugStudio.com. Thanks!”

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“very nice...will come back”

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“Site easy to navigate with attractive color images and text”

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“Phone service was good. Chat service excellent. This group aims to please.”

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RugStudio is rated 4.9 based on 3,226 reviews