RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“5 stars as always - Thank you!”

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“Good. The agent answered my question quickly. Katie seemed friendly and knowledgeable.”

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“The chat person was responsive to my request, and she was quick to respond.”

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“excellent!!!”

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“Katie was pleasant and helpful. Five stars”

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“Very helpful answering my questions”

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“Katie helped me out in the live chat and was great. (This is my first time placing an order with Rug Studio, and my first chat interaction.) Katie responded right away and was helpful, professional and positive when it came to answering my question. She made me feel good about purchasing from here- thank you, Katie!”

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“it was excellent. 5 stars”

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“Great help!”

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“The support through the chat was very helpful!”

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“Helpful and prompt.”

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“Service was quick and friendly!”

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“At last, I found the exact rug to replace my favorite Klimt design in a runner rug that I bought 16 years ago and is showing its wear. Thanks goodness! And, the live chat was quick to respond and very helpful with my request.”

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“Good communication and was very helpful in getting what I wanted. Thanks!”

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“Today was a great service experience I actually gave you another shot after the first fail My last order had to be canceled because the company accepted an order it could not fill in any reasonable time”

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Jerry, I'm glad we were able to come through for you. Lots of people miss that column with the lead time. Not to worry. You are now a RugStudio website expert. Have a great day!

“Katie was awesome!!”

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“So far very prompt and customer focused.”

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“I received a very fast response through the chat feature (no wait time at all). Katie was warm and kind while also answering my question thoroughly and professionally, again with no wait time. I appreciated her enthusiasm and promptness and am looking forward to seeing my new rug in my home!”

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“I was quick!”

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“Exceptional! Katie helped me find a discount online, since I was a first time buyer with your company. You all have a lot more of a selection with sizes than Carpet Exchange.”

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RugStudio is rated 4.9 based on 3,226 reviews