RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“as always - very helpful staff”

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“Excellent. Everything was easy to find and prices are clearly marked. I always use Rug studio when i need area rugs. Thanks”

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“Excellent. They worked with me in two different cities to make sure I had what I needed after my move!”

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“Love the wide selection of rugs (sizes and designs) and the shopping experience is easy on their website!”

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“I ordered several small sizes to use as samples and was delighted they came so quickly. My client actually decided to keep 2 of them and is ordering appropriate sizing.”

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“The first customer service representative I dealt with was not professional or friendly at all. He started his chat asking if I signed up for email and then disappeared. The second representative Grace was nice to work with. I don't feel I received the best customer service, but it was decent given the questions I had.”

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“Super friendly, great service, and return policy terrific!”

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“My service experience was great!!! I received help in both calling the store and emailing, to help in my selection of my beautiful rug. Thank you!”

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“Very fast and friendly. Bruce was very helpful and courteous.”

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“Excellent! I worked with John; from my first phone call, he bent over backwards to be helpful without being pushy. He made suggestions, offered new thoughts re: my purchase, and was most gracious. He provided samples for me to take home and try. Knowing my budget was very tight, he nonetheless worked tirelessly to find a rug that I would be happy with. My rug shipped immediately and I received it in record time and in perfect condition. I would use the Rug Studio again in a heartbeat! Thanks, Rug Studio!”

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“Excellent!”

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“Scott was great to work with. Love the rug!”

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“Wonderful. Rep,worked with me tirelessly till I got the right size and color. The effort paid off. Rug was perfect.”

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“Helpful with all answers to my questions.”

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“The website is really easy to use and I was able to get my question answered through chat with no wait! Thanks RugStudio!”

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“Wonderful thank you”

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“Very good service.”

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“Great!”

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“it was a very nice experience”

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“Excellent site - easy to find things and prices are very good. Great chat support.”

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RugStudio is rated 4.9 based on 3,226 reviews