RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Just fine!!”

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“Katie provided excellent customer service; she was responsive and very helpful. I am a very happy customer!!”

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“excellent!”

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“Customer service is exceptional: attentive, helpful and truly first class. I will happily purchase again.”

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“Service was great! They answered right away and took care of my question”

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“Excellent.”

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“great service very responsive”

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“great service”

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“Excellent Service and selection..”

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“Katie is very helpful!”

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“Wonderful! Loved the variety of rugs, and customer service was very helpful when I had an issue!”

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“This is my second order. I returned part of my first order and the refund was effortless and quick. I've been impressed with all dealings with Rug Studio.”

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“Unique selection. Good search function, excellent sizes and options.”

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“Katie was awesome! Not only did she quell my concerns regarding my delivery. She also adjusted for the new sales price and is expediting the delivery of my replacement rug. Rugstudio due to their selection and pricing is my go to for rugs but absolutely is now also for the customer service. Thank you!!”

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“Great experience very helpful”

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“great- Katie answered all of my questions right away!”

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“The rug I ordered was one that I originally found at a high end furniture store. I was a little skeptical about ordering online from a website I had not previously tried or heard about. Fortunately, the rug was the exact brand and style I ordered. It arrived on time and well packaged and was substantially cheaper than the store that originally displayed it. I also called customer service once to determine the shipping date as I was about to move residences and they were very professional and helpful. I would recommend ordering from Rug Studio.”