RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Katie has been excellent.in helping me with my detailed questions. when she didn't know an answer she referred me to a store to answer those questions. She was prompt, professional, courteous and informative. a very good reflection on Rug Studio.”

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“I had some questions and didn't want to call in, so I did the chat and Katie was so helpful, answered my questions and very knowledgeable.”

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“Awesome! I was connected to a customer service representative instantly and she helped me with my request.”

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“Very fast and efficient service. I was able to get a response immediately and offered a discount to move forward on my order. Thank you,”

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“Super easy and very responsive sales associate, Katie. My questions were answered promptly and I am very satisfied.”

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“Katie, in customer service was prompt and friendly.”

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“Super. Katie quickly helped me with all I needed.”

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“Katie was very quick to respond to my inquiries about a specific item. Very helpful with coming up with a solution. Thanks”

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“Great online customer service. Ordered a small rug, arrived quickly & good quality. Will purchase from RugStudio again.”

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“The operator on the live chat was very helpful answering my questions.”

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“Good selection, you have a rug that I'm having a hard time finding elsewhere.”

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“Katie was very helpful in answering my questions regarding a replacement rug!”

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“We are dissapointed that the design displayed on the website was not reproduced on our rug. On the border of the rug, there should have been large florets done in shades of red. Those were done in a boring tan shade instead. Shame on them.”

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“Excellent and fast”

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“Love my rug, and looks beautiful in my living room! Came quicker than expected as well, very pleased.”

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“Katie was very friendly and helpful. She was prompt and efficient and it was very nice to get help so fast and with such kindness.”

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“Courteous Customer Service and love my rug!”

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“Have bought these rugs before! Love them!”

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“Came quick, exactly as pictured, very happy!”

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“Rug is exactly what I wanted. Such pretty color. Thank you for your quick delivery!”

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RugStudio is rated 4.9 based on 3,226 reviews