RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Overall Service was outstanding and the live chat was helpful!”

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“The live chat with Brittney was great and the overall customer service was outstanding!”

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“Great! Easy to navigate and IM is very responsive”

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“Good, easy to use website, quick response on chat”

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“The agent was very helpful this morning.”

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“Rug arrived on time. Bonus pad is nice. I am very pleased with my karastan spice market rug.”

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“It was great”

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“Bought large living area rug which I am very pleased with everything dealing with this rug.”

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“I love the site, and I visited your location on Alpha Rd here in Dallas. Everyone there was so patient and helpful as I chose my rug, and the price was the best I could have gotten anywhere. Thanks!”

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“My customer service chat experience was very helpful and friendly.”

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“Excellent! Chat was easy; representative got straight to the point, (I get irritated when the chat person asks five ways how I'm doing, and what can he do for you, how can he help, etc., etc.,) Brittany got right on it. The website is easy; the reviews of the site are good (vs. Touch of Class, which also offers the same rug), and there's free shipping with no tax. All good”

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“Great rug selection and customer service! Thank you!!!”

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“I love using this site. So many choices and so little time.”

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“Great, quick response”

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“It was a 7 out of 10. Mainly because there is no link to anyone that cares about making a sale.”

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“perfect service”

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“Excellent.”

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“Excellent!”

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“Have always had amazing service from the rug studio... Am a returning customer and love the purchases that I have made.”

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“very good - efficient”

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RugStudio is rated 4.9 based on 3,226 reviews