RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Initially I cancelled my order after placing it a few minutes earlier. I thought I had been contacted by a third party after the purchase (Norton's). This morning I spoke with Jody from Customer Service, who was extremely helpful. She explained that Norton's offers price protection as well a guarantee of sorts on the rug itself. She further explained that it is absolutely free. After the excellent customer service I received from Jody, I will be replacing my order.”

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“excellent!”

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“Could not tell me why coupon wouldn't work. Sent me here. The only reason I am filling this out is to get the 10% off coupon.”

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“The service person was very helpful!”

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“It was great! The agent replied really fast. I just wished there were comparison charts for the types of weave the rug has, etc as I don't know much about rugs.”

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“Excellent!”

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“The gals are very helpful. The delivery needs some work. I ordered confetti, lilac rugs and received beige. labeled, "orange" rugs! Where are the inspectors?”

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“I would have liked more notices about the expected shipping and arrival dates of our order. But the large rug arrived today and I am very. Pleased with it! Still looking for the 3x5. Will likely order again.”

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“Excellent.”

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“Great Jody was helpful and efficient with answering my questions.”

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“Great, the chat service was very helpful. I also called in and they answered right away. The website was easy to navigate.”

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“I received excellent help”

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“The rug I ordered is beautiful and durable. It was the quality I was looking for at my price point. I am very satisfied with the method and speed of delivery.”

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“Slick and smooth! Rug delivery service was under promised but over delivered which was a pleasant surprise.”

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“I ordered a sample swatch. I should have been advised that the actual rug was discontinued. Why send a sample when I can’t get the rug? What a waste of my time.”

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“The rug arrived ahead of the expected date, was well packaged, and in excellent condition.”

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“very satisfied. thank you.”

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“Fast! Easy! No Problems!”

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“Very nice people to deal with.”

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“It was a flawless shopping experience. From finding what I was looking for, the variety and styles of rugs, the reasonable prices, and easy payment options. It was smooth sailing throughout. I'd highly recommend rugstudio.com to others looking for quality carpets.”

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RugStudio is rated 4.9 based on 3,226 reviews