RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Rug Studio was good, but the 10 month wait for the Exquisite Rug without a rug color sample was horrendous. The delivery was terrible, one guy in a truck, stopped half a block away and left a 200+ lb rug to be dragged back into the apartment building. The inner tube was 14' long and had to be removed on the street as it wouldn't have fit in the building or elevator. Lengthy order time, lack of a color sample, delivery and substandard packaging all abysmal. When we finally opened up the rug, quality was fine, HOWEVER, the COLOR was NOT as expected! It is mint or celadon green , not silver blue. Please update the description for others. Much could have been avoided with the color sample up front! We were too worn out from the process physically and mentally to return the 200lb rug after so long and are just living with it. 14 x 18' rug in a lot of the wrong color! Rug Studio was empathetic, Exquisite Rugs is unprofessional with a "take it or leave it" attitude. It's a wonder they are in business.”

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“it's sick. we love it”

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“We are disappointed for 2 reasons. The first and main reason lies with the 'wash-out' / lack of colors in the rug we received. The second reason, and not your fault, is the overall quality of a hand tufted rug. This was our first and last hand tufted. We considered replacing it right away with one of your 100 knotted Tibetans, (the quality we normally buy) but are worried we can't trust your pictures and maybe the quality. In summary, we thought we were getting a good rug / deal, turns out we didn't.”

Helpful Report

Hi Frank, yes, a hand-tufted rug is definitely a step down (in quality and price) from a knotted, Tibetan rug. While it is a lot of bang for your buck, tufted rugs are not for everyone. Please consider ordering a sample swatch next time to view the color and quality before ordering a larger size. I do see we offered you an extended return period in case you wanted to return the rugs. I hope you'll give us another try in the future. Thank you!

“Beautiful & high quality rug with excellent facility to delivery specific to out of USA borders.”

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“The rug is perfect and exactly what we wanted. It arrived on time. Overall a great experience.”

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“We love our new rugs! They are of exceptional quality, were wrapped carefully and arrived quickly. Thank you!”

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“Very good pricing and quick shipment”

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“Very impressive service. The order came on time & was easy to track. Very happy!”

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“I've never seen a rug shed fibers like this one. Maybe it will stop after a few months of use. I have considered returning it but will give it more time.”

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Hi Thomas, while shedding is to be expected with a hand-tufted rug, please give us a call and we can go over some tips and techniques that can help you hasten the breaking-in process and determine if anything out of the ordinary is happening. All our rugs come with a one-year manufacturer's warranty so if we need to open a claim, it's best to contact us directly to make that determination. Thank you! RugStudio Customer Service

“Beautiful rug! Very soft texture and colors are muted but certainly not dull. Nicer than I expected.”

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“The kitchen 6 foot runner rug I purchased for my kitchen is a winner. The colors are beautiful and I’m really happy about how soft it is.”

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“My order was accurate and arrived in a timely manner. What I ordered was depicted correctly in the photo and in the description. I'll be ordering more in the future. Thanks.”

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“Getting the rug was an easy experience. It got here just fine. The rug is beautiful, but it sheds so badly, we are vacuuming it several times a day and fill the vacuum every time. Is that normal?”

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Hi Lucinda, yes, some shedding is to be expected with a hand-tufted rug. However, if you would like to give us a call, we would be happy to go over some tips and techniques that can help you hasten the breaking-in process and determine if anything out of the ordinary is happening. Thank you! RugStudio Customer Service

“I dealt with this gentleman today and must say he went above and beyond in my opinion helping me find a rug. I just can't say enough about that. Having worked with the public myself I know how quick people call to complain but don't take the time to acknowledge good professionalism. Please extend my sincere thanks to Morgan for a job well done, because of Morgan, Rugstudio now has a new customer.”

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“Service and selection were A+”

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“Katie is the best! Always so helpful and friendly.”

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“Excellent communication and customer service. Prompt responses and very customer-oriented. Prompt delivery, excellent product. Have already recommended Rug Studio to my family who made a purchase, and look forward to doing business in the future. Happy to have stumbled on this company.”

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“Quick reply to my inquiry”

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“The service was good. Quick and knowledgeable. I am, however, disappointed to get a chat message that says "Click here for a coupon" only to be told coupons don't apply to the rug I want. That was a misleading message.”

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“Service was quick and helpful”

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RugStudio is rated 4.9 based on 3,226 reviews