RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,243 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,243 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

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“Beautiful rug for my cottage”

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“Easy to work wth”

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“Great”

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“I purchased pillow covers. They were well made and beautiful. Fast shipping and great price”

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“Purchase was easy and delivery was quick. The rug arrived in perfect condition. Overall, could not ask for a better experience.”

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“Fantastic experience! The rug I ordered it first was too small. My fault not theirs. The return process was very easy to get the correct one that I wanted.”

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“The runner we bought will not stay in place even with a sticky mat under it.”

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“I love the rug I bought from Rug Studio. It looks beautiful in my living room!”

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“Could not ask for better service!”

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“Good product and transaction”

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“Quality is great. Holding up nicely so far. I love the soft, multicolored look so it’s not so monochrome under my table. I wish they had some of the other sizes available.”

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“I called customer service to place my order because the sale price wasn’t registering for me online. The customer representative was very cordial and patient with me as I explained the problem. I don’t remember all the details now concerning the transaction but I was surprised that my rug arrived very quickly within the next couple days. I’m also very pleased with the quality of the rug and will definitely consider Rug Studio for future purchases.”

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“Loved the rugs and they did indeed exceed my expectations.”

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“Excellent! I only buy rugs from RugStudio because of their unbeatable customer service.”

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“The runner was so much more beautiful in person. The colors are perfect, a bit muted with some vibrant splashes, and the quality is excellent. Delivery was quick and the price couldn’t be beat.”

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“RugStudio has the best selection and quality. Being able to order samples to check the color in your home in various lighting is really important before making a purchase. The shipping is very fast.”

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“It was easy to use the website to select our favorite rug. When we ordered it, we were notified within a day when we could anticipate receipt. Then we were updated along the way as it was being manufactured. Receipt was exact and on point to the original timeline. Then, best of all, we love the rug. Thanks for the excellent job!”

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“Rug Studio was good, but the 10 month wait for the Exquisite Rug without a rug color sample was horrendous. The delivery was terrible, one guy in a truck, stopped half a block away and left a 200+ lb rug to be dragged back into the apartment building. The inner tube was 14' long and had to be removed on the street as it wouldn't have fit in the building or elevator. Lengthy order time, lack of a color sample, delivery and substandard packaging all abysmal. When we finally opened up the rug, quality was fine, HOWEVER, the COLOR was NOT as expected! It is mint or celadon green , not silver blue. Please update the description for others. Much could have been avoided with the color sample up front! We were too worn out from the process physically and mentally to return the 200lb rug after so long and are just living with it. 14 x 18' rug in a lot of the wrong color! Rug Studio was empathetic, Exquisite Rugs is unprofessional with a "take it or leave it" attitude. It's a wonder they are in business.”

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“it's sick. we love it”

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“We are disappointed for 2 reasons. The first and main reason lies with the 'wash-out' / lack of colors in the rug we received. The second reason, and not your fault, is the overall quality of a hand tufted rug. This was our first and last hand tufted. We considered replacing it right away with one of your 100 knotted Tibetans, (the quality we normally buy) but are worried we can't trust your pictures and maybe the quality. In summary, we thought we were getting a good rug / deal, turns out we didn't.”

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Hi Frank, yes, a hand-tufted rug is definitely a step down (in quality and price) from a knotted, Tibetan rug. While it is a lot of bang for your buck, tufted rugs are not for everyone. Please consider ordering a sample swatch next time to view the color and quality before ordering a larger size. I do see we offered you an extended return period in case you wanted to return the rugs. I hope you'll give us another try in the future. Thank you!

RugStudio is rated 4.9 based on 3,243 reviews