RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“My service experience has been good so far--good selection, prompt and effective delivery and helpful policies on returns.”

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“I love the rug selection, however I do wish the colors were more accurate, however I know that computers screens vary.”

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“Fair so far!”

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“My customer service rep was very nice but was not able to help me with the question that I had about the item I wanted to purchase”

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“Great, no problems”

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“So far I am impressed with the service I am receiving. Nothing like Great Customer Service.”

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“I am poised to place an order for a rug. I hesitated because I know that the friend I am buying it for would like it sooner rather than later. But there was no information on the website about method of delivery or time to delivery. So I called your 800 number. The woman I talked to was helpful but her system was down and she will call me back with the information that I need.”

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“I am in the process of selecting a rug for my living room. While it is easy to look @ rugs on line I find it very difficult to select something from a photo for such a large investment. I stumbled upon Rug Studio while researching and I was thrilled to find that they offer 18x18" samples!!!! Mine arrived today and I am having a lot of fun selecting one. Since I discovered Rug Studio I have had several Chat sessions with one of their reps, one lengthy phone call to their CSC and a few email exchanges. Their customer service team is top notch. I've already referred a friend who is an interior decorator to them. I would definitely consider buying from them and commend them for their excellent Customer Service.”

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“I won't know how my complete experience is until I receive and return the rug samples I'm ordering. So far, OK.”

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“Great customer experience”

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“alright. nothing special”

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“It was very wonderful. The woman attended me very quick and exceeded my expectations. Thank you Rug Studio!”

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“I have purchased several rugs from RugStudio and have been extremely pleased with the products and customer service each and every time!”

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“Very good, quite satisfied, many alternatives”

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“Service was very good. Quick response. I do want the stain protection on this rug. How do I get it?”

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“my service experience was great! Chat was very helpful!”

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“On line chat service was very helpful, and I like being able to order samples to coordinate with my decor before making a final purchase.”

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“My experience was very good. I have ordered rugs from Rug Studio before, and I have always been satisfied with the rugs and my experience with the company.”

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“Great. They are adding this 10% to help me out. I appreciate the customer service”

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“Very prompt.”

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RugStudio is rated 4.9 based on 3,226 reviews