RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Ordered a rug and matching runner. They are beautiful and nice quality!!! My only issue is that I measured for the runner and it is about 4 inches too long and I can’t cut it off. It is for a sliding door opening so I just placed it just outside the casing, but I wanted it right up against the door inside the casing. I may order another shorter one. BUT quality, reasonable pricing and delivery were excellent!!!!! I will buy more rugs for sure.”

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“I don’t have my rug yet”

Helpful Report

Hi Britt, I show your order number 422518 was delivered in May. If you didn't receive it for some reason and need us to open a UPS claim on your behalf, please contact us asap so we can address this issue. https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=1Z0753580390192286&requester=ST/trackdetails

“Super pleased with my rug, service, quality and for the steal I got even better”

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“I was searching for a Pendleton rug that was out of stock everywhere else. RugStudio had it in stock! The rug shipped quickly and arrived packed well. The rug is beautiful and in perfect condition. Thank you RugStudio!”

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“Great selection and prompt shipping. Easy transaction.”

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“The rug cam quickly and was as described. There were two small white spots that are not part of the design, but are barely visible, leading us to think that the product may be a factory second. Given the value, however, we would not complain.”

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“Great merchandise, great price, carefull and attentive service All-around excellent.”

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“I had a very good experience with Rug Studio. I received the delivery earlier than promised. The only small compliant was they were going to contact me when the product arrived and they didn’t. It was delivered and left on the front porch. I would order from Rug Studio again.”

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“Rug arrived in a timely manner very well packaged.”

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“Everything about this purchase exceeded expectations.”

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“I worked with John from the San Antonio store and he was great! Outstanding customer service! I ordered 4 samples and I returned them as soon as I made a decision. The refund for the samples was posted 24-48 hours later! John sent me additional photos, which ultimately lead me to a purchase. The rug arrived with a few business days - faster than the return of my samples! Thank you so much for doing what you say you'd do! Love my new rug!”

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“Working with Rug Studio was excellent in every way! We highly recommend this company. They provide great customer service, especially Scott, & we love our new rugs!”

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“This is the exact rug we had purchased before. Unfortunately, we did not maintain it as required and it was eaten by critters. We loved it so much we decided to buy another and promise to take care of this one. The key is to vacuum regularly!”

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“Totally love my new rug! Great place to do business with. We received the rug in a fast manner. We have done business with this place several years ago and would not hesitate to order from them again.”

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“Beautiful Rug, love love love it 😊”

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“I was very pleased with our experience! Customer service was wonderful and our purchase arrived promptly. Would definitely shop with RugStudio again!”

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“I loved it, the color, the fabric, great design and expectations. Next month I’m going buy another one.”