RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Karla is extremely helpful. It never occurred to me I could get help choosing a rug for a complicated matching situation. When one I wanted to try was a commitment of no return and a 3 to 4 month wait, she said she was certain you could find something great that would work. I can't tell you how helpful, this will be.”

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“She was very helpful. She got the price for me as the size I wanted wasn't shown.”

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“Excellent thank you. Very polite and all explained to me”

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“very good - answered my questions”

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“wonderful!”

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“I had excellent experience”

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“Your service rep was very helpful.”

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“Excellent, the response to my order was extremely fast and the update I have never gotten from any other company before! Excellent job people excellent!”

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“great, very helpful”

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“Excellent! The rug looks even better than it did in the photo. Great service as well.”

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“Groovy! Grateful for 10% off coupon.”

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“Very good.”

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“Very helpful.”

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“I had the pleasure of chatting with Karla. She was most helpful and I am going to place an order right now.”

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“Service was great, quick response”

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“Very helpful and speedy.”

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“Answered questions about rug I wanted to purchase”

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“Fine no problems”

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“The rugs were lovely but the shipping was horrible. We were out of town fromOctober 14-21 and I asked on the order to please ship the order on October 19 as we would be home in plenty of time to have it delivered. We even received an acknowledgement that the rugs would be shipped on October 19 as we requested. While on vacation I received an email that they had been shipped prior to the date we requested. I had to contact UPS to advise them not to deliver the rugs and hold them for my return so I could pick them up on Monday October 23. Instead of having the rugs delivered to my residence I had to drive to the UPS office and load the rugs in my car and bring them into my home. Why was my request to ship the rugs on October 19, 2017 ignored.”

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“It was easy to navigate the web site and the customer service in the chat was very good. I would recommend this company to others. Jette”

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RugStudio is rated 4.9 based on 3,226 reviews