RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Received a quick response on my request”

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“I used the chat service for help and it was instantaneous and extremely helpful”

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“The response from my customer service agent - Katie was so quick And she had a solution to my question!”

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“perfect in every way”

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“Good- my question was answered.”

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“Katie, was very helpful. Great customer service Skills.”

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“Katie provided excellent service. I asked about two rugs in particular and she showed me photos to help me determine the true colors. She also offered to send more if I wanted. Then she put me in contact with another store that might help. She was great.”

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“I was very pleased to have not only my questions answered but advise on making a note to have multiples of the same rug shipped at the same time to insure dye lot matches. A very pleasant experience to have excellent customer service. Thank you.”

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“ON line chat service was excellent help.”

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“Katie was fantastic. She answered all my questions promptly and politely. This was a big purchase for us and she was extremely patient with all my questions! Can’t wait to see my new rug!”

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“It was great.”

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“helpful thank you”

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“I am very busy and was not paying attention when I was placing my order online and hit enter to quickly. I opened up the chat box and very quickly they helped me fix my order and also provided a discount. I would highly recommend Rug Studio to anyone who is looking for great carpets at great prices.”

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“Quality product at a great price; speedy delivery. Would buy from again.”

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“My Nourison runner arrived very fast, and it is beautiful. Customer service is great. I was helped by Katie who was very helpful,”

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“Katie was an absolute delight to work with. She helped me immediately and stayed online through my order process in case I had any more questions, then followed up after the order. Katie rocks! And, the rugs here are fantastic!!”

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“Nice, fast, knowledgeable”

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“rug was delivered quickly and in good order a will purchase from this site again thank you”