RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“It was just perfect. Just keep up the great work!!”

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“Great customer service-speedy and received price matching. Very easy to do returns.”

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“Spent hours online on various websites looking for the "right" rug. So happy when I came across the RugStudio. Found what I was looking for at a very reasonable price. Was slightly nervous when after placing the order I was notified that inventory might be low. Breathed a huge sigh of relief when I was notified a couple days later that it shipped. Very happy with it!!”

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“When the lovely rug for my bedroom arrived, it exceed my expectations. It is soft and lush, and it pulls together the different colors in the room. At my request, the gentleman online at Rug Studio recommended a particular rug pad for this rug, and it's perfect. All arrived rolled up and in good condition, with no wrinkles.”

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“It was the perfect rug at the perfect price. The shopping experience was easy and the item arrived quickly, in excellent condition!”

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“Nice product, good price, fast and efficient shipping.”

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“My experience was perfect! I had been admiring this particular cowhide rug for a couple of years but could not afford it. I spotted it at the Rug Studio for $1000 off so I jumped at it. It arrived within a few days well packaged and in perfect condition and it was everything I'd hoped it would be and more! So beautiful and unique! I get nonstop compliments on it! Thank you Rug Studio for your excellent service!! (I give you permission to publish this review. L Poulin)”

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“Very good. The customer service rep was very helpful!”

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“was able to find the rug at a reasonable price and the size that was needed and the brand that i9 wanted.”

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“RugStudio is great. They have so many rugs to choose from every price range. The rugs I have ordered exceeded my expectations and the colors that you see on the computer screen are what you get. Ordering, shipping and receiving the rugs is very easy and fast. I have no complaints at all and I will continue to buy from RugStudio.”

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“I received outstanding customer service from The Rug Studio along with 13 of their very high quality rugs. Would not hesitate to recommend their service and and their rugs to any potential customer.”

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“The service I received was exemplary. I wanted more information about the yarn colors of a rug. Karla in customer service went above & beyond to get the pictures I needed in order to make a decision. I am ordering right now! Thank you for your help.”

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“It was very good. karla was my contact, and she seems very nice. Very quick response, and offered alternatives when purchasing.”

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“great design, plush and it is quality made”

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“It is acceptable but it is all ending up in my vacuum, it will be gone before I know it. Not sure what to do???”

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“Love this small rug by my door! The colors and depth of the pile is exceptional and it was quickly shipped! Thanks”

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“Nice Surya rug! Great price and delivery ahead of time”

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“I received the rug for my bathroom that was 2 X3 and got a free rug pad but no free pad with the runner. i would have preferred one for the runner!”

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“Excellent, prompt service.”

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“Service was very good. Ordered a very large rug 9x12. Received it on time.”

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RugStudio is rated 4.9 based on 3,226 reviews