RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Katie, my client service rep provided quick and top notch service on my chat call today. I’m a new client and I placed an order immediately after I ended our conversation. Thank you!”

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“Katie was very helpful and quick to respond on my product question. I am glad I discovered Rug Studio!”

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“The customer service at Rug Studio is outstanding. Katie helped with our problem in no time. It’s nice to know there still is a company with great customer service!”

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“The service person, Katie, was prompt, polite and honest. I appreciated her quick and professional assistance.”

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“Katie was very helpful in answering my questions”

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“The rug is beautiful, meeting my expectations. I recommend Rug Studio. There is a great selection of rugs.”

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“RugStudio was absolutely excellent. No problem at all with returning smaller rugs that I purchased as samples, and their follow up on the large rug that I eventually ordered, which showed as being in low stock from the factory was great. The best part was the friendliness and professionalism of the RugStudio personnel with whom I dealt.”

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“Amazing Experience”

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“good experience”

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“Delivery was delayed and I called to cancel the order. The representative asked me to let her reorder and promised speedy delivery. The second order came promptly and the rugs are lovely and just what I hoped for— lovely design and good quality.”

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“I had the most extraordinary customer service experience specifically dealing with Pam. I had an unusual situation that she had to untangle which took some time to get resolved and she was on it every step of the way. Thank you, Pam!”

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“Very prompt, helpful, and friendly!”

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“Purchasing a rug for my great room from Rug Studio was a great choice. The price was fantastic, they had quick, free shipping and the product was exactly as pictured. I LOVE my new rug!”

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“Very quick and very helpful”

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“I have purchased 8 carpets from the RugStudio over the past 5 years, and I’ve always been very happy with the experience. The RugStudio always goes the extra mile to provide exceptional service and customer support. I would recommend the store to anyone. My carpets are beautiful.”

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“Great way to shop for a rug!”

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“The rug was exactly what we needed to finish the room. The colors were perfect and the quality exceeded our expectations. I need 2 more rugs and I know exactly where to find them. Great price, great service, good job!”