RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Excellent experience. Love the rug, absolutely no problems from order through delivery.”

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“My only complaint would be the 8 x 10 rug pad I ordered came in three pieces instead of one solid piece.”

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“I saw the rug I wanted. I ordered it. It arrived in a short period of time and I love it. Sooooooooo all is great!!!!”

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“Outstanding service”

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“Excellent. Received my order quickly, updates provided and very good price”

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“Ordered on line, very easy”

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“I was updated regularly by email.. and my rug came one day early!!! So awesome!”

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“Good communication throughout process. And a huge plus.... you can return the sample swathes of rugs.”

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“Rug arrived on time, looks good. Thank You”

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“The service was acceptable, however, delivery info left something to be desired.”

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“Very good, a little long to wait for delivery. I was a little disappointed that the delivery driver just left the rug at the front porch wall. I am home all day and night and no one rang a door bell. I only discovered it when I opened the door two days ago and it was leaning against the wall. It was very well wrapped, took me 20 minutes to get it all unwrapped, but it was in perfect condition. The rug was a bit darker thah what I expected from the pictures, but is very nice quality and appears to be well made. It fits the room perfectly, and does pick up the colors in the room and the lamp and sofa. So overall I rate it 4 1/2.”

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“Excellent!”

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“Rug, nice. Pad- not good.”

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“Excellent as always!”

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“very good service experience. the rug is perfect.. Color was right, and works well with my carpet...”

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“Price was good, arrived safe, we like the rug”

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“Excellent”

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“We didn’t have good tracking information from UPS so I contacted customer service to get an update on expected delivery. The rugs arrived within 2 days of my inquiry.”