RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Excellent, thank you”

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“Very helpful”

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“very helpful, fantastic varitey”

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“The agent check stock and provided shipping info as requested. She was very helpful and polite. I will buy from this site.”

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“The rep was very helpful and I do plan on buying.”

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“Fine. I was invited to on-line chat with a customer service representative.”

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“Customer Service at Rug Studio was exceptional. The representative thoroughly answered my questions and seemed very accommodating and willing to help. I was very impressed with her enthusiasm and desire to help.”

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“service was excellent”

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“Ok to good.”

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“Brittany, service specialist, went above and beyond with responding to my lost rug {UPS fault} issue and going through options. The rug was needed for a photoshoot at a client's project. In the end, the rug was found and was even more beautiful than I had hoped for. Outstanding service, rug quality, and options will keep me coming back for my client projects as well as my own home.”

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“Love your website. It is easy to use and narrow search results. My chat with Brittany today was excellent.”

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“very fast, polite and productive”

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“good chat experience.”

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“very good experience. very easy to shop and the live chat function works really well and is very helpful”

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“Wonderful immediate customer service !!!!!!!”

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“Not good, didn't help”

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“Great - it was very helpful and I love using this site to purchase rugs.”

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“Excellent service. Chat was started immediately and all questions answered.”

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“very prompt in response to a question I had regarding pricing of a particular rug”

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“Had a nice chat with Brittany. She referred me to your Texas support since the rugs I am interested in are on display at that location.”

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RugStudio is rated 4.9 based on 3,226 reviews