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RugStudio Reviews

4.9 Rating 3,196 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,196 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug was cleaned well and in less than 10 days. Very glad to have 2 locations to choose from.”

“love the rug, found me a discount and arrived ahead of schedule --- A++ from me - I would use you again”

“Rug came in on time and is well made but the print doesn’t line up so is likely a second. I’ll keep it as that fits under the couch.”

“Great to be able to get a sample. I did not end up buying the full-sized rug because I decided the black background was too dark for the floor. While I could send the sample back, my cat has decided it's a great little carpet to sit on. Okay by me!”

“Love the run and speed it was delivered”

“I received my order in a timely manner & was very pleased with the product.”

“This was a breeze. Easy to order, received timely updates and new rug and pad was delivered in no time. Highly recommend!”

“The customer service representative answered my questions promptly.”

“Service was excellent. User-friendly website, and Beth in the customer service chat was extremely helpful. Selection is also good. Found a rug that's out of stock everywhere else!”

“Lovely experience with quick and friendly chat!”

“Over the past 2-3 years of working with RugStudio the service and support have been very good. They have been very informative and usually respond back in a reasonable time frame. I do wish they had live coverage (at minimum chat) over the weekends and some holidays as this is when so many people do their shopping and want to make purchases on those days, but need information first before placing the order. This would be a real plus for customers.”

“Great. Very fast and fair.”

“It was great, the customer service rep Beth was very helpful.”

“GREAT! Ver fast response!”

“Very good. All questions answered and ready to purchase my rug!”

“it was great!”

“Good customer service, helped find the items and the best deal.”

“Great price, and great product. the Rug sheds a lot. but we understand that is normal in most wool rugs. we look forward to not as much shedding in the future.”

“Ordering is very easy and I received my rug quickly. Another great thing was that my rug did not have a lot of creases from being rolled up. They must store the rugs hanging up instead of rolled, which is much better for the rug and also great for the customer.”

“So far good!”

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RugStudio is rated 4.9 based on 3,196 reviews