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RugStudio Reviews

4.9 Rating 3,196 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,196 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was great. Super friendly and excellent service.”

“Very quick and helpful response!”

“We were happy to find this pattern as it matches three others we have in the house, and it was delivered very quickly after ordering. Quality is great, thank you”

“I received the rug pad so fast, and it is perfect under the rug. Just enough extra plush to feel great but not too much that the rug is raised a lot from the floor.”

“This rug arrived from UPS in a 4 ft square box, it was folded and stuffed into box. The rug was full of wrinkles. I sent you an email immediately because I thought I would have to return it. I got NO reply from you. After about 10 days most wrinkles relaxed, so I just kept it. I couldn’t believe how it was shipped. It should have been rolled up, wrapped, and sent by truck with indoor delivery!! I would never buy another rug from you. I have three other Karastan rugs that I have had for years. I like the product, but not your delivery process! Suzanne”

“I was nervous about this purchase and all that could go wrong. I am so happy to report that NOTHING went wrong. Both the rug and the service get an excellent report from me.”

“Great experience, great quality, speedy delivery and excellent customer service.”

“Service, delivery, and price were excellent. I am disappointed with the color of the rug. It is more green than what was shown on the website. I was expecting more purple in the rug.”

“Would definitely recommend RugStudio to all my friends and family!”

“Excellent price, delivery and quality”

“It was great! Beth really helped me out. :)”

“Very good.”

“Fast delivery- beautiful rug. Rolled with the rug pad which make installation a breeze.”

“I would highly recommend Rug Studio. Delivery was on time. Discount on the rug I purchased was phenomenally!”

“Great! Beth was so helpful in helping me purchase my rug.”

“Excellent price for quality of rug. More rust than red, yet still very attractive.”

“After looking for a rug for ages, I finally found the perfect one at Rugstudio. Great service, very quick shipping, would definitely purchase another rig from them.”

“The rug was just as illustrated and fit in my house perfectly. However, it had not been rolled up smoothly so one edge wanted to curl up. It had to be weighted down for a couple of weeks to get the kink out of it. The rug was delivered on time and sooner than I had expected. All in all, a very good buying experience.”

“Excellent selection of quality rugs, great prices, and very responsive customer service. Highly recommended.”

“Pads were not supposed to have any rubber or vinyl, but they did on one side. Our floors are not supposed to have rubber on them, so we had to put that side facing the rugs.”

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RugStudio is rated 4.9 based on 3,196 reviews