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RugStudio Reviews

4.9 Rating 3,196 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,196 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“top notch, quick responses and friendly service from Katie!”

“I was amazed. They were able to source exactly what I wanted and delivered it immediately. A very rare thing at any time and especially during this period of immense slow downs and shortages.”

“Very responsive and helpful!”

“A great range of products although it is difficult to determine colour from the online photod. MYUS service was painful, I was continuously unable to log into my account and customer service was slow. The colour of the rug was different from the pic but the quality is good and o really zi am pleased with the rug.”

“Excellent. Beth was able to assist me quickly and efficiently. Great experience.”

“Loved the rug. The colors are gorgeous and rich. The rug is very plush. It looks just like it does in the picture.”

“Perfect! Great customer service and swift response time. Super easy to use site and outstanding selection! Thank you!”

“We received a large smile which made it easy for us to decide on a rug. Our questions were then answered promptly today by Katie. Will order from rug studio again!”

“Excellent customer service!”

“Excellent customer service — Thank you, John!”

“Good quality & price. Colors and texture looked like photos”

“Rug Studio is my go to place for rugs. Actually, the only place! From quality, exceptional customer service, outstanding selections, and great value Rug Studio is a trusted resource.”

“great online service”

“promised 20% off POPUP20 then wouldn't let me use rep nice but unable to help”

“Quality products great updates on delivery status 1005 satisfied !!!”

“Love my rug. Ordering was easy and delivery was quick with no problems. I would order from Rug Studio again”

“The 9X12 rug I ordered from Rug Studio arrived on time and is a lovely addition to our home. I love the colors and textures of the rug but find it is not nearly as thick or heavy as I was expecting. Thankfully, it is under a very heavy dining room table which anchors it in the room.”

“Very good communication and an excellent transaction. The rug is perfect!”

“Ordering and shipping with RugStudio was an easy and trouble free process. One of the color descriptions on the rug I ordered was slightly different than what it turned out to be (dusty pink is actually a light rust/coral), but it was very pretty and I was able to use it in another room of my house than what was originally intended. I would definitely order from them again.”

“My rugs arrived on time and in good condition.”

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RugStudio is rated 4.9 based on 3,196 reviews