RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Customer service helpful and friendly but rug samples rarely look like they do on the website. The colors are so different.”

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“Beautiful rug ... color is exactly as expected as is the quality. The price was great and it arrived quickly. Will absolutely order again!”

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“I was deciding between two rugs and had questions regarding exactness of color. A representative got in contact with me via phone and we discussed options fairly quickly. The rug I ultimately chose and received was beautiful and top quality!”

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“Great service. Great prices. Rugs arrived on time and were perfect for our new home!”

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“Everything was and went as advertised. Love the rug!”

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“Received rug on time, as described. Beautiful. Couldn’t be happier”

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“Carpet and pad were exactly what I was expecting. Nice quality and style. Easy to search and purchase and shipping was quick.”

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“The quality of rug is not that great.”

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“The first time to visit the site and very impressed with such lovely rugs. The rug I purchased arrived timely and pleased with the look and price. To will consider using this site again.”

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“My rug is beautiful and came quicker than expected.”

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“Great first time customer experience! The customer service agent honored a 20% off code even though the brand of rug I purchased was exempt. Will definitely recommend rug studio to others.”

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“Love the 2 rugs I ordered!”

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“Large selection and good prices Delivery was prompt. Customer service was personal and fast to answer my questions”

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“Therugsareofverynicequalityandveryvibrantcolor,looksveryniceonthepatio.”

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“Great prices, quality items and really fast, excellent service!”

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“I ordered some area rugs with the help of the online chat service. The customer service person was extremely helpful, and I purchased the rugs I wanted for the anticipated sale price. The rugs arrived as scheduled, impeccably wrapped for protection during shipping. I am very pleased with the rugs I purchased and received. They are first quality. I had an excellent shopping experience with RugStudio!”

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“Great experience, I found a rug I could not find in store. Customer service was very friendly and helpful with my purchase! Will use this site again!”

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“Your representatives were very helpful with my order including sending additional images from the manufacturer. They were also helpful assisting with the return of my order (unfortunately the colors didn't work for the project). I look forward to using RugStudio in the future. Thank you.”

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“I'd definitely recommend RugStudio to anyone in search of a new area rug. They offer a large selection, and the customer service is top notch!”

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“Prompt delivery, good customer service, excellent products. Will order again!”

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RugStudio is rated 4.9 based on 3,226 reviews