RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“This was one of the fastest, most efficient ordering process and deliveries I've encountered in the past 4 years since the SHUTDOWN. Best of all, the rugs are made in the United States of America. I wish I needed another one.”

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“Becky answered my call. She was friendly and answered all of my questions. She needed to call the warehouse to check the availability of the rug I wanted as the stock was very low, possibly just one. She called me back quickly. She explained the shipping process and also helped me order several rug pads. The delivery was also seamless. A very pleasant experience and I LOVE my rug.”

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“The rug is still wavy from being rolled up. I rerolled it inside out Also used an iron to steam it twice What else can I do to get it to lay flat?”

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“Beautiful rug for my cottage”

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“Easy to work wth”

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“Great”

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“I purchased pillow covers. They were well made and beautiful. Fast shipping and great price”

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“Purchase was easy and delivery was quick. The rug arrived in perfect condition. Overall, could not ask for a better experience.”

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“Fantastic experience! The rug I ordered it first was too small. My fault not theirs. The return process was very easy to get the correct one that I wanted.”

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“The runner we bought will not stay in place even with a sticky mat under it.”

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“I love the rug I bought from Rug Studio. It looks beautiful in my living room!”

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“Could not ask for better service!”

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“Good product and transaction”

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“Quality is great. Holding up nicely so far. I love the soft, multicolored look so it’s not so monochrome under my table. I wish they had some of the other sizes available.”

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“I called customer service to place my order because the sale price wasn’t registering for me online. The customer representative was very cordial and patient with me as I explained the problem. I don’t remember all the details now concerning the transaction but I was surprised that my rug arrived very quickly within the next couple days. I’m also very pleased with the quality of the rug and will definitely consider Rug Studio for future purchases.”

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“Loved the rugs and they did indeed exceed my expectations.”

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“Excellent! I only buy rugs from RugStudio because of their unbeatable customer service.”

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“The runner was so much more beautiful in person. The colors are perfect, a bit muted with some vibrant splashes, and the quality is excellent. Delivery was quick and the price couldn’t be beat.”

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“RugStudio has the best selection and quality. Being able to order samples to check the color in your home in various lighting is really important before making a purchase. The shipping is very fast.”

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“It was easy to use the website to select our favorite rug. When we ordered it, we were notified within a day when we could anticipate receipt. Then we were updated along the way as it was being manufactured. Receipt was exact and on point to the original timeline. Then, best of all, we love the rug. Thanks for the excellent job!”

Helpful Report

RugStudio is rated 4.9 based on 3,226 reviews