RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Service was great - it's the rug itself that's kind of...odd. It's made of hemp/jute (?) and, while I expected a bit of roughness, it looked awfully worn and rough out of the package and worse within a week or so. I didn't ask to return it, but I expected more quality from a Lauren Home product.”

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“Quick response from chat”

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“Very good, seamless service.”

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“John and Scott were extremely helpful and patient as we struggled to find the right rugs for our home.”

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“Ordering through RugStudio was fast and the price was great!”

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“The rugs were exactly as pictured on the website. They arrived nicely packaged and in a timely fashion.”

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“once again, just fine”

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“Excellent. I had been working with someone to decorate my new house... the rug that they brought was not the right color or size...it took 5 weeks and 2 tries..still not right. I went to rug Studio, found the rug I wanted , it was delivered within 5 days..perfect size ,color , less money and wish i had come to you first!”

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“Saw the rug I wanted, ordered with ease and it arrived within a week without extraneous packaging...just a heavy duty plastic bag which cut off simply and yielded a beautiful runner true to color and description. Yeah!”

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“Received the Karastan rug we paid for quickly with no shipping charges. The rug and free pad were in excellent condition. Very happy with the rug and the price paid.”

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“Great! I was first in line and someone chatted with my quickly, answering my questions”

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“Very good, really helpful”

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“good, I need a coupon code for the order.”

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“Great -- I had a simple question and they helped me out very quickly and satisfactorily”

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“Brittany was quick & professional - just how I like it!”

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“I chatted with Magdalena regarding several questions we had about a rug we were considering. She answered our questions promptly and clearly, so we are ready to order. This is our second time shopping at Rug Studio. On our first purchase we were very happy with your pricing, quality and customer service, which is why we are back! Thank you.”

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“The Chats were very helpful. The website is user friendy.”

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“Very good customer service was very responsive and helpful.”

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“Quick and helpful!”

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“I asked about additional coupons for use on a rug for my classroom. I was informed of sales and given the opportunity to earn an extra 10% off. Looks like they have tons of nice rugs! Can’t wait to check out the showroom.”

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RugStudio is rated 4.9 based on 3,226 reviews