RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. Reps are very knowledgeable and provided quick assistance in a friendly manner.”

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“Karla was helpful in finding answers to the questions I had. She is a great reflection of the top notch customer service that they have at Rug Studio! Thank you!”

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“Everything came as guaranteed, and on time.”

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“beautiful rug! amazing colors and quality. above expectations!”

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“Very pleased with purchase....My seconed rug from “Exquisite Rugs”... The red in the rug is more of a orangey red than I hoped..but works well..”

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“Very hard working group of employees to make your shopping experience very enjoyable!!!”

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“Great website...beautiful product at a reasonable price delivered timely. Will definitely shop here again..”

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“Brittany very helpful in 'chat' session.”

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“We love the rug. The colors were as seen online. Appreciate the quick service!”

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“Karla was very helpful.”

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“Great customer service and good deal with American Express.”

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“I could not have asked for a better customer service experience. Karla was extremely knowledgeable and helped answer my questions quickly.”

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“Karla was Exceptional, quick to respond, professional with good humor and customer service!!! Answered my question immediately!!!”

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“Karla was very helpful!”

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“Live Chat experience was awesome! Prompt reply and resolution to my question.”

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“Delivered as promised!”

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“Brittany was very helpful with my questions and I love our new rugs.”

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“We ordered our rug from The Netherlands and it was a little difficult to find out how we could do this. But at last we succeeded, and are very content about the way it all worked out. The rug was exactly what we expected, and the delivery was correct and quicker than we expected. Thanks Rugstudio for teh good work.!!”

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“I received great customer service! Online customer service was very helpful with questions before I even bought a rug.”

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“Karla provided excellent service / quick response / knowledgeable. If she wasn't sure of something, she asked instead of forging ahead. She cared about my questions. Thanks, Jean Ponder”

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RugStudio is rated 4.9 based on 3,226 reviews