RugStudio have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
The shipment was evidently lost in transit on 1st attempt so there was a delay in receiving. However, customer service was responsive to the issue and I receive what was ordered and very pleased with quality and price.
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- Karen
“
Beautiful rug, great price!
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- Margaret
“
This rug is so beautiful....I had to buy second one. Great rug for the price.
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- Elizabeth
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Fast delivery, just like picture and excellent quality.
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- Pam
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We've used RugStudio twice now and had excellent results both times. Great rugs, very fairly priced, and delivery went exactly as planned.
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- David
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Rug studio came through after I had to postpone our delivery and were very helpful trying to accommodate our schedule. They were also very easy to communicate with and would get back to me immediately.
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- Wanda Jane
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No Rug.. Backordered.. did get a refund
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- Judy
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Great service. Follow up on delivery schedule is timely. When we had a rug that did not match our room as expected they were very responsive with return procedure and refund. We will be back for more.
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- Elwin
“
I received my rug with no problem, although I still have not opened it up . I was disappointed though to see that the rug I had purchased dropped $50.00, and when I called and asked if I could get a refund, I was told no since it was already delivered to me. So I am out $50.00. This is very discouraging. It will make me think twice about a future purchase.
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- Joanna
“
The shipment was evidently lost in transit on 1st attempt so there was a delay in receiving. However, customer service was responsive to the issue and I receive what was ordered and very pleased with quality and price.
”
- Karen
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Excellent rug and service---very happy with it! Thank you!
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- Sharon
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Quality product. Terrific sale on rxact size I needed! Prompt service and ordering was easy. Thanks!
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- Cherie
