RugStudio have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Very quick delivery. Good price. Very satisfied. Thank you.
”
- Vadim
“
The shipment was evidently lost in transit on 1st attempt so there was a delay in receiving. However, customer service was responsive to the issue and I receive what was ordered and very pleased with quality and price.
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- Karen
“
Beautiful rug, great price!
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- Margaret
“
Very quick delivery. Good price. Very satisfied. Thank you.
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- Vadim
“
Delivery was fast, product was what I expected. Love the rug.
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- Cora
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Fast delivery, just like picture and excellent quality.
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- Pam
“
No Rug.. Backordered.. did get a refund
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- Judy
“
Great service. Follow up on delivery schedule is timely. When we had a rug that did not match our room as expected they were very responsive with return procedure and refund. We will be back for more.
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- Elwin
“
I received my rug with no problem, although I still have not opened it up . I was disappointed though to see that the rug I had purchased dropped $50.00, and when I called and asked if I could get a refund, I was told no since it was already delivered to me. So I am out $50.00. This is very discouraging. It will make me think twice about a future purchase.
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- Joanna
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The shipment was evidently lost in transit on 1st attempt so there was a delay in receiving. However, customer service was responsive to the issue and I receive what was ordered and very pleased with quality and price.
”
- Karen
“
Excellent rug and service---very happy with it! Thank you!
”
- Sharon
“
Quality product. Terrific sale on rxact size I needed! Prompt service and ordering was easy. Thanks!
”
- Cherie
