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RugStudio Reviews

4.9 Rating 3,226 Reviews
A
Happiness Grade
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About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

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Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,\n12719 Cimarron Path San Antonio, TX 78249

A

Customer Service - Good

95.65%
Industry Average
The shipment was evidently lost in transit on 1st attempt so there was a delay in receiving. However, customer service was responsive to the issue and I receive what was ordered and very pleased with quality and price.
posted 1 month ago - Karen
Excellent rug and service---very happy with it! Thank you!
posted 1 month ago - Sharon
Quality product. Terrific sale on rxact size I needed! Prompt service and ordering was easy. Thanks!
posted 3 months ago - Cherie
Great company, great product, super customer service and lightning fast shipping. They are my go to company.
posted 3 months ago - Judith
great. love our rugs and customer service is great!!
posted 5 months ago - Caroline
I couldn’t be more pleased with my purchase! The website is full of wonderful choices and the prices were excellent. The large rug I bought came astonishingly fast, all the way from TX to TN. And when I had a question, the customer service agent on the line was very helpful. Well done RugStudio! I recommend you highly!
posted 5 months ago - Lisa
Great customer service, I appreciate the quick response to my inquiries.
posted 6 months ago - Karen
Customer service was excellent and we are very happy with our purchase.
posted 7 months ago - Rhonda
The service I received was excellent- above and beyond actually! I described something I’d seen that was out of stock and the salesman went to work looking for a comparable rug. Within a half hour he emailed me a picture and description of one I liked even better! It arrived just days later. I am thrilled with how it looks in my dining room.
posted 7 months ago - Diana
Customer Service was excellent i.
posted 7 months ago - Marla