RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,229 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,229 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Quick reply to my inquiry”

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“The service was good. Quick and knowledgeable. I am, however, disappointed to get a chat message that says "Click here for a coupon" only to be told coupons don't apply to the rug I want. That was a misleading message.”

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“Service was quick and helpful”

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“Katie was a great help. Thanks for the wonderful service!”

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“I have been ordering/purchasing from Rug Studio for a few years now and they have never let me down with their ease in placing the order, accuracy in expected delivery dates and overall service. I love that with most of their rugs you can order an 18" x 18" returnable sample because as a designer it makes finding additional items/fabrics for a client's room so much easier...truth be told they are so reasonably priced I typically end up keeping them! If I had any complaint, it would be that their selection is so amazing it makes it difficult to just pick one!! I wish more companies had their sense of customer service and desire to work with the customer. I look forward to purchasing from them again in the future.”

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“customer service was great and Katie was a huge help”

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“If I have 12 stairs in a traditional house, how many yards do I need for a stir runner, just approximately.”

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“Katie promptly answered my question regarding availability, since the website varied from day to day and other merchants have the item I am interested in on backorder. She provided hyperlinks to enable me to quickly look at things. Great service (and not a robot!)”

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“I've purchased from you before, and today was helpful and quick! Thanks!”

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“Excellent!”

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“The chat feature and person I “spoke” with was very helpful and response was timely and polite.”

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“Great customer service! I ordered a Karastan rug and somehow it wasn't delivered. I called customer service and they reordered it for me quickly and it arrived just a few days later. It is a beautiful Karastan Persian Garden and looks great in the room. I highly recommend Rug Studio for your home rugs.”

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“Katie was very helpful. Quick response!”

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“VERY HELPFUL”

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“Katie is amazing! Give her a raise.”

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“excellent!”

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“IT WAS GREAT”

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“5 Stars are not enough to illustrate the level of exemplary service provided by Karly! She was nice, professional and fully accomodating giving me her time and attention, as I had a few detailed specific quetions and requests in order to place the order. It was also the most I'd spent on a rug in my lifetime, and Karly understood and made it possible and a pleasure. I've previously ordered from Rug Studio and recommended them to others, but Karly was especially great! Thanks for emplying her and being such a good company all around.”