RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Excellent. Magdalena was very patient with my dumb questions!!!!”

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“It was great. The service was fast and accurate.”

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“The response time was very quick. Person was cordial and helpful. She was not hesitant to refer me to a rug specialist when she was unable to answer questions.”

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“Excellent service. Quality products. Thanks you!”

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“Extremely good, polite and thorough”

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“Magdalena was very helpful and a pleasure to talk to. thank you.”

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“karla was very helpful in assisting me to find a relevant coupon on the site! quick response times as well!”

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“Service was exceptional. She was very helpful!”

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“It was wonderful! and Brittney was very helpful!”

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“My experience was wonderful, the service was great and very helpful!”

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“Awesome, Very Helpful”

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“The customer service representative went out of her way to help me. Every interaction I have had with this company has been top-notch!”

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“Pretty good”

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“Karla, Thank you so much for answering all of my questions and making this easy. You were very polite and informative. Have a great day! I look forward to placing my first order. Service was great 👍”

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“Beware of this website. I have reported this to the better business bureau for possibly being a scam. I purchased a rug today online and the total cleared in my bank account. I later received an email stating that the website had advertised the wrong price and that more money would be required to complete my purchase. After talking on the phone with “customer service” they could not tell me their bosses name or even a CEO of the company. I spoke with Brittany who stated she was the supervisor over customer service and she did not know who her boss was. I emailed asking for this information without success. I immediately called my bank and they assured me they would block any further withdrawals from the website. In my opinion this is not a trust worthy site.”

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“great, helpful”

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“Excellent! Magdalena was able to quickly determine the answer to my question, and was very nice to work with.”

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“They were very helpful!”

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“Very quick to respond and very helpful with all of my questions”

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“a little frustrating because the manufacturer of what I wished to purchase was not listed on the exclusions list. However, it was excluded because it was also produced under another name. Website was not accurate.”

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RugStudio is rated 4.9 based on 3,226 reviews