RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“GREAT EXPERIENCE!”

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“Excellent.”

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“Excellent service. Thank you so much.”

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“Have not placed an order yet but customer service was very helpful”

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“Katie was very helpful and quick to respond.”

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“Amazing. Will get all my rugs from this site. Excellent customer service!”

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“My rug met all my expectations!”

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“The online question system was very helpful.”

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“Wonderful! Katie with customer service was prompt in responding and answered my questions regarding placing an order. Can't wait to receive my area rugs/pads! Thank you!”

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“I received excellent customer service and excellent advice from Katie.”

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“immediate response, great service”

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“Easy to use website with lots of options. Chat very responsive!”

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“IT WAS GOOD BESIDE THE FACT THAT I DIDN'T GET THE EXPECTED 20%”

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“Very efficient and helpful!”

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“My service on Labor was labor free on my part!”

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“It was great when contacting a person. Unfortunately, when I first went to make a purchase it said my first one was 20% off (to my surprise and pleasure), but then it wasn't applicable. Maybe there was some fine print I missed!”

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“So far, customer service has been awesome. I am a first time shopper with Rug Studio, and if this service continues, it won't be the last. Thank you”

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“I ordered a sample size of a rug, paid over $50 for a small sample. The title of the item is “Returnable Sample” You’re supposed to look at the sample, ship it back and then decide if you want to order the actual large rug. I believe that the title “Returnable Sample” is deceiving because when it was time to return, there was no return shipping label provided. When I called, RugStudio told me that I am responsible for all return shipping costs. Just based on the horrible service and deceptive description, I will not be ordering the large rug. I didn’t mind paying the $50+ for the sample because I assumed everything would be refunded once I looked it over and returned it. Not so. Also, it took over 2 weeks to receive my sample. I had to call and email RugStudio because my sample was “lost.” I wouldn’t recommend ordering from this site. It was a disappointment.”