RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“AMAZING - Customer Service Rep Deserves a Gold Star”

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“Very good and helpful. Have many beautiful choices!”

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“Rep explained that the rug was new to your site and gave me the requested company site (Kalaty) because I thought it was not being made any longer. I have done extensive research and your selection and prices are the very best. It would be nice to have a description of what colors are in the rug.”

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“They have a good Collection and service was also really good.”

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“Service was good. Grace, who was my contact on a chat, was nice and answered promptly.”

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“Excellent...love the online chat!”

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“My chat was great. Responses were immediate and all of my questions were answered!”

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“I used your online chat to verify the rug I wanted was in stock, it was quick and easy. Karla helped me quickly and answered all my questions.”

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“very good”

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“The selection of rugs is breathtaking, and I found exactly what I was looking for.”

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“Excellent. Prompt response and very helpful.”

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“I appreciate the help.”

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“I have ordered from Rug Studio before and am always happy with the quality of their rugs and their customer service. I love the reviews and their policies on returns if the rug is not what your expected or is unsatisfactory. I strongly recommend this site. You won't be sorry.”

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“great site; may options”

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“Service is awesome!”

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“Everything was great! Received text help right away and the selection and checkout process was a breeze. Thank you! It is QUITE a bit brighter than I thought it was going to be. Not as vintage as it looks on screen (only reason for the 4 stars). But I'm making it work. I love the pattern!”