RugStudio Reviews

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Very timely delivery. Email notifications were helpful in planning my schedule”

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“I ordered 2 rugs. I received the runner promptly; however, the second rug has not arrived and will not until next Monday(Nov 13th).”

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“good. Easy to work with”

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“very helpful - provided wonderful guidance on various rugs”

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“It was great the agent was very kind and knowledgeable”

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“Excellent. Brittany answered all availability and shipping questions on the chat.”

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“EXCELLENT.”

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“"I have not re ceived the rug. Please track your shipment"”

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Hello Eloise, Our apologies on sending this request to you prior to receiving your rug. We now show this rug to be delivered. Please contact our support staff if you have any other issues. Thanks, RugStudio Team

“My experience on the day I placed the order was fine. It has been 5 days since then, and I am currently wondering what comes next? How do I know when my order has shipped? Please advise.”

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“Very good.”

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“John was great. He really took a personal interest and helped me pick the right rug. It came quickly and is absolutely beautiful. I couldn’t be happier.”

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“Fantastic! I have purchased several rugs from Rugstudio. I have always had a very good experience and have received high quality rugs.”

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“Fantastic Service!”

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“"\"The client service specialist was very friendly and helpful. TOP QUALITY rug, I will be purchasing more from you.\""”

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“Easy peasy, chose my carpet and it was delivered within a few days. Really pleased with the carpet, just wish I could afford the larger edition!”

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“Service/ on line chat is great.”

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“Excellent selection and prices. Rug was delivered quickly and in great condition.”