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RugStudio Reviews

4.9 Rating 3,196 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,196 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love thecrug!”

“All of my questions were answered quickly and completely through the live chat.”

“I am pleased by the rug I ordered.. the colors are great! And matched the web page photo well. The only thing I would comment on otherwise is that the rug pad sent free with the rug was not what I was expecting. It seems flimsy.. luckily.. I have a 1/4 in felt rug pad to use instead.. I will however use the pad that came with the rug for smaller area or bathroom rugs. But I need to buy new living room furniture now.. which will be nice... All and all.. I had a good experience”

“Terrific service! A+”

“Purchasing a rug from Rug Studio was a pleasant experience. The rug arrived just as I expected it and I like it very much. Rug Studio was easy to deal with and responded quickly.I'd certainly buy another rug from them.”

“The rugs are very poor quality. I have the same rugs in a different color that are 8 years old and still looking good. The new ones are dense and poorly made.”

“Howard was helpful and friendly. The rugs are beautiful and great quality.”

“Beautiful hand-tufted wool rugs... shiping went well. Received when expected.”

“Rug is great quality - hand weaved wool especially for the affordable price. So happy with the timely delivery and wonderful look - I got swatch ahead of time and color was spot on”

“Beautiful rug!”

“GREAT!!!! I have purchase from you before! … and will again!”

“Love my area rug. It is exactly the color described. Looks good in my dining room.”

“My service experience was great.”

“Beautiful and quick shipping !”

“Love both my rugs more and more each day”

“Rugstudio delivered exactly the product I wanted, well packaged, on time. Their shipping status communication was excellent.”

“I absolutely love the rug I purchased. It exceeded my expectations. Thanks”

“Color of rug is lime green when the description is lemon yellow. Because I like the rug, I kept it. I saw other complaints about the same problem, one person kept the rug and one person returned the rug”

“Rug was exactly as pictured, arrived on time and was in perfect shape”

“Good service via chat to get some information on the rugs.”

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RugStudio is rated 4.9 based on 3,196 reviews