RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Excellent service, prompt and courteous.”

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“Great service from Katie assisting me today!”

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“I think it is very good! There was a sale on the rug that I wanted and additionally asked for help and received service right away on the live chat!”

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“Really good. Katie was very helpful and efficient!”

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“Great! would use again.”

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“I had a customer service question about a rug and I started a chat. A Rug Studio rep answered my question and helped me within 5 minutes. excellent customer service!”

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“Helpful Thank you”

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“I received Five Star service from Katie. She was helping me with my purchase and response was very prompt.”

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“Quick and informative”

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“from start to finish, it has been a positive experience. the rug is everything it was described to be. customer support is important, since i'm buying this online......i was offered great help. and it looks wonderful”

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“fast and friendly response to my question!”

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“Representative was helpful”

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“I was very pleased to be able to communicate with a real person; in this case, Katie. She took the time to caution me that the rug I hoped to order would not be available for a few months, which actually fit fine with my plans. I look forward to being greeted by those beautiful birds every time I come home and see it on my porch”

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“Great, Katie was very helpful.”

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“Chat experience was great! Beth was very responsive and informative regarding my inquiry. Always a pleasant shopping experience at Rug Studio!!”

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“Great, wonderful!”

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“Excellent! Thank you!”

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“very helpful”

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“I chatted online with Katie and she was a great example of good customer service... very helpful! I clicked on the rating section but your website doesn't show what the position of the star indicates. Not sure what star shows either a high or low rating.”

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“It was ok.”

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RugStudio is rated 4.9 based on 3,226 reviews