RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding!”

Helpful Report

“Fine only got part of order”

Helpful Report

“Everything regarding this transaction was perfect. Smooth saving from beginning to end. plus, I love my rug.”

Helpful Report

“Easy transaction, fast delivery, perfect quality product, best price on the Internet . I would order again without hesitation.”

Helpful Report

“My service experience was excellent.”

Helpful Report

“Excellent experience. Had a bit of an issue using the promotion code online but called and the representative took care of it immediately. Rug was shipped and delivered most expediently. Great quality and less expensive than the competition.”

Helpful Report

“Easy peasy. The carpet was the right size, right price and right look for our entryway. Quick checkout and good communications. What more could one ask?”

Helpful Report

“Good service so far.”

Helpful Report

“Service was excellant.”

Helpful Report

“When I purchased the rug it stated with PAD the rug was delivered but no pad. Very poor customer service.”

Helpful Report

“It was very good. Thank you.”

Helpful Report

“very good. quick shipping, got a discount”

Helpful Report

“The people I spoke with were polite and helpful. However, that you have a Karastan catelog filled with items that are not available is misleading and a big waste of time. After having spent days making my decision on a rug, I was informed a week later that it is not available. Entire lines are sold out, but show available on your website.”

Helpful Report

“Can't say as I have not received my rug yet.”

Helpful Report

“Excellent!”

Helpful Report

“very helpful”

Helpful Report

“I loved it, perfect rug for my dining room.”

Helpful Report

“Great! The chat was smooth and informative. Thank you”

Helpful Report

“Great. I was able to quickly find what I wanted at a price that was as good as or better than anywhere else online. I was also assisted by chat which was easy and very helpful. Thank you!”

Helpful Report

“very good--easy to navigate and helpful chat”

Helpful Report

RugStudio is rated 4.9 based on 3,226 reviews