RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Always excellent customer service!”

Helpful Report

“My rug looks nothing like the picture -- it's bubblegum pink instead of pale pink, and fluffy like cotton candy instead of a true shag. Sure, I got a deal, but it looks way cheaper than the photos implied.”

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“rug studio employee was wonderful and appreciated all the help! Love the area rug I purchased! Thank you!”

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“i'm looking for a rating that is for better than "Very Good". i just had the most unexpected positive experience in buying something online e-v-e-r from Amelia and Katie at RugStudio. Who are those wonderful people that provided service that far exceeded expectations. helpful A+, quick A+, friendly A+, resourceful A+ and best of all for RugStudio ... I bought more than i came to buy and actually loved it. who spends more than they wanted and loves it? Well, me because of the quality of the service. Here's the best rating and comment I can make: those two ladies are in the right business. Thank you for letting me thank them—randy”

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“I love my rugs. I purchased a pair of matching 4 x 4 and a 3 x 5 rugs for my master bath. They are thick and comfortable when standing on them. They fit my hard to fit spaces. They vacuum well. Delivery was expeditious. Laid them flat for a day with some weight on the ends before use to lay down the edges (only slightly bowed from rolled delivery) and they have remained perfectly flat. Impressed with the quality of these rugs so far, especially for the price. Feel they will hold up well with time and use.”

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“I love the rug and got it in a vv day or two.”

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“The staff was exceptionally helpful when I was trying to find a certain rug. They went out of their way to help me find it!”

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“The site is user friendly and the live chat feature very helpful. Katie was able to help me with what I needed. I will shop again if delivery is as efficient!”

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“Excellent!!”

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“Great service and the rugs are top quality.”

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“Rug was just as expected. Love it.”

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“Happy with my rug and quick delivery.”

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“What a wonderful company. Ordered a sample so I could look at colors of a rug I was considering Ended up ordering two because they were such good quality and Were the type I needed for high traffic area. Would recommend this rug if you are looking for vibrant color.”

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“Very good... delivered as promised”

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“This rug arrived exactly as expected. We love it! The quality is really good, the texture and pattern is perfect. Shipment and delivery occurred quickly and exceeded our expectations.”

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“Very happy with my purchase, and shipping was very fast. Thank you!”

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“Very good service”

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“I’m so happy with my purchase from Rug Studio. Great customer service, on time delivery, and the rug is beautiful and a very well made. Thank you!”

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“Price was great! Communication was great! Rug is fabulous! Just what I wanted. Thanks so much!”

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“Quick delivery and good communication from RugStudio made for a positive experience. Will definitely shop here again.”

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RugStudio is rated 4.9 based on 3,226 reviews