RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“You have a nice selection of rugs and I appreciate your customer service option. However, after all the costs associated with moving, I'm going to have to put the rug purchase on hold.”

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“I have never ordered from your company, just did a chat with CR.”

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“Good until I had to repeat it.”

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“So far, very good. Chat response was prompt and you have the runner I want.”

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“Great. My questions were answered quickly.”

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“Great choices and helpful Customer Service chat line”

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“Absolutely love my new rug. It is beautiful and exceeded my expectations.”

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“All rugs delivered as promised. Absolutely no complaints.”

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“Great shopping experience”

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“service was amazing! so easy and helpful”

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“Love thecrug!”

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“All of my questions were answered quickly and completely through the live chat.”

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“I am pleased by the rug I ordered.. the colors are great! And matched the web page photo well. The only thing I would comment on otherwise is that the rug pad sent free with the rug was not what I was expecting. It seems flimsy.. luckily.. I have a 1/4 in felt rug pad to use instead.. I will however use the pad that came with the rug for smaller area or bathroom rugs. But I need to buy new living room furniture now.. which will be nice... All and all.. I had a good experience”

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“Terrific service! A+”

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“Purchasing a rug from Rug Studio was a pleasant experience. The rug arrived just as I expected it and I like it very much. Rug Studio was easy to deal with and responded quickly.I'd certainly buy another rug from them.”

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“The rugs are very poor quality. I have the same rugs in a different color that are 8 years old and still looking good. The new ones are dense and poorly made.”

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“Howard was helpful and friendly. The rugs are beautiful and great quality.”

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“Beautiful hand-tufted wool rugs... shiping went well. Received when expected.”

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“Rug is great quality - hand weaved wool especially for the affordable price. So happy with the timely delivery and wonderful look - I got swatch ahead of time and color was spot on”

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“Beautiful rug!”

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RugStudio is rated 4.9 based on 3,226 reviews