RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KATIE WAS SUPER. KIND, SWEET AND QUICK. NOT SO WITH YOUR SITE THO. I THOUGHT I SIGNED UP MY EMAIL FOR A SPECIAL DISC. ON CHECKOUT IT SAYS USE THIS ONE POPUP2-0 NO IT DONT WORK. SO WTH DO I HAV TO CALL TO GET A DISCOUNT?”

Helpful Report

“Great - Katie was very helpful and quick to respond.”

Helpful Report

“Beth was very helpful in answering my questions quickly!”

Helpful Report

“I won't buy my rugs anywhere else. Great customer service”

Helpful Report

“The service was responsive. I do wish they gave me more time to reply before signing off.”

Helpful Report

“Excellent, fast, super helpful”

Helpful Report

“My experience with an online Customer Support Agent was amazing. Katie displayed World Class Excellence, patience, and provided me with an answer to every question presented. I will choose Rug Studio first for my textile selections!”

Helpful Report

“Great! Prompt and helpful.”

Helpful Report

“It was okay”

Helpful Report

“Katie was really helpful! She gave me info about the rug i was interested in.”

Helpful Report

“My rug is fabulous! The customer service was outstanding.”

Helpful Report

“Love the rug I ordered from RugStudio - it was a quick ship, with great communication. Will definitely buy from them again.”

Helpful Report

“Great! She helped me figure out the issue.”

Helpful Report

“great service, beautiful, quality rugs”

Helpful Report

“We love our rug! High quality product. Great communication.”

Helpful Report

“I received a quick response to my service question, with a clear, professional message. Thoroughly satisfied with the service.”

Helpful Report

“Very good”

Helpful Report

“quick response on chat... very helpful”

Helpful Report

“very good service on chat today!”

Helpful Report

“I just asked one simple question online so I don't have a lot of experience with Rug Studio. I have not purchased anything yet I just asked a simple question.”

Helpful Report

RugStudio is rated 4.9 based on 3,226 reviews