RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Excellent...great customer service”

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“Judy the customer service agent was very helpful and extremely patient with me”

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“Jody was excellent. She was very patient with me and very helpful.”

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“Was wonderful. Had no issue with finding the rug I wanted; had a great chat with "Kayla", who was very helpful. Thank you!”

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“Excellent - appreciate the sales”

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“Experience has been good with quick response.”

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“I have ordered from Rug studio in the past and have been very happy with their professionalism and service. It came within a short period of time and in perfect condition. I always speak with a representative who is friendly and very helpful!”

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“great. the staff are very attentive and helpful”

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“The customer service at RugStudio has been outstanding”

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“I was unable to get anyone on the phone on the day I ordered...some automated thing. Then when the rug came it looks NOTHING like the picture. It will do so I am keeping it, but I am really very unhappy about the misleading picture. There is virtually no beiges in it...all black gray and a dab of cream. I think this should be a priority - things from any store should never be a surprise!”

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“Excellent Prompt and courteous!”

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“Nice, accurate and promptly”

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“awesome. rep was great”

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“I always have had excellent service from RugStudio. I had one rug damaged in shipping that and the case was handled with expediency. My first choice for shopping for rugs. Thanks”

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“It went well. Thank you!”

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“Quite fast and efficient. Associates very helpful”

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“just right-jody provided me with all the info / anwsers”

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“The service experience was great. The rugs came as expected. I am very pleased.”

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“Website is very well done. It is easy to understand and navigate. Chat with an employee works very well. Would definitely use again.”

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“my shopping experience was very good, i had a question and used the chat feature and kayla was very helpful”

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RugStudio is rated 4.9 based on 3,226 reviews