RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,213 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,213 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

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“I had to call to follow up on my order as I wasn’t sure how long the delays would be during COVID and I spoke with Aileen and the customer service she provided was superb! I felt very reassured after speaking with her and the area carpet was delivered shortly thereafter. I cannot say how happy we are with our purchase and the shopping experience was lovely!”

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“Great help!”

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“Katie (Chat) was very expedient to reply to my question - within seconds! I appreciate that! Prices are excellent at Rug Studio!”

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“VERY QUIDK AND PROFESSIONAL. THIS WAS THE FIRST TIME I USED YOUR SITE”

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“amazing! immediate chat response to help me shop.”

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“very helpful and quick”

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“Great job getting everything I needed!!!”

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“If you don't expect a full 9x12 pattern on a 2x3 rug you should be very pleased. Color, size and feel are very nice. Very good price. Will buy here again.”

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“Great product at an excellent price. $$ better than competitors.”

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“Katie did an excellent job assisting me.”

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“Wonderful. Immediate response.”

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“great i am very pleased”

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“Your product line and prices are for the most part fantastic. The website is great too.”

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“Love my 2 new Karastan Carpets. Rug Studio provided excellent service online and with shipping.”

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“"Sight unseen" is not quite the issue with on-line shopping, there are so many other aspects to quality. But we got our rugs timely and are pleased as punch with them, so a thums up to this vendor!”

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“The prices are excellent and the service is enviable”

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“Great service! Very happy with the rug!”

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“The rugs are beautiful. They’re well made and clean easily. The packaging was superb. They arrived in immaculate condition. Customer service was very helpful. The prices were reasonable. I love these rugs. I will definitely be ordering from you when I need more rugs.”

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“Badly pulled in several places. Not ok for household with pets or children.”

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“I am very pleased with the courtesy, speed of delivery, and quality of the Surya City rug I purchased. It is easy to clean. It does not shed and I can use the same vacuum head with which I clean my wood floors. It is the perfect match for my modern and sparse white living room. I will definitely buy more Surya rugs from Rug Studio, and I strongly recommend you buy these rugs. .”

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RugStudio is rated 4.9 based on 3,213 reviews