RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Great. Katie was able to answer all my questions to satisfaction”

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“Excellent service, as always!”

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“Beth provided excellent customer service.”

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“Katie was quick, amazing and kind! Best customer service ever!”

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“Very quick response. Very helpful and respectful.”

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“very helpful!”

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“Great help with ordering!”

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“Great little rug, just as pictured. Its hard to find small attractive quality rugs. Delivery was very quick and appreciated.”

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“Quick to reply with good information”

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“Great service. Follow up on delivery schedule is timely. When we had a rug that did not match our room as expected they were very responsive with return procedure and refund. We will be back for more.”

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“I was very pleased with the rug that I purchased!”

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“When I ordered the rug it appeared that I would receive it within 2 weeks. A day after ordering I got an email telling me that the rug is on backorder until October31. I probably would not have ordered the rug at this time had I known about the backorder.”

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“Beautiful Colors! ❤️ It!”

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“I had to call to follow up on my order as I wasn’t sure how long the delays would be during COVID and I spoke with Aileen and the customer service she provided was superb! I felt very reassured after speaking with her and the area carpet was delivered shortly thereafter. I cannot say how happy we are with our purchase and the shopping experience was lovely!”

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“Great help!”

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“Katie (Chat) was very expedient to reply to my question - within seconds! I appreciate that! Prices are excellent at Rug Studio!”