RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Beautiful!!”

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“very knowledgable”

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“Excellent, helpful and informative.”

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“My beautiful area rugs arrived safely and clean. I absolutely love them! And the price was the best I’ve found. Thank you!”

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“Great experience! I was able to use the filters on the website to narrow down easily to the types of rugs I was looking for. They arrived in a timely manner, and they look great! I will definitely use Rug Studio for future rug purchases and I have already referred some friends!”

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“I ordered 2 rugs. I am very pleased with the multi colored rug. However, the grey rug continuously keep shedding around the edges.”

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“I love the rugs I purchased from Rug Studio!”

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“I love my rug it looks wonderful in the room beautiful”

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“I had a serious problem with the return of a rug. Your wonderful staff assisted me in the return and pickup of the rug and purchase of a new one! They were always pleasant and responsive. Great organization! Thank you!”

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“Excellent customer service! I ordered four rugs for a new home. The rugs were all multicolored and the advertisement on the website was pretty close to the in-person color. One of the rugs was not the correct size but this was on me. In my defense, I was moving out of state and I had to guess sizes from room photos and I had to have the rugs in place when furniture arrived. No matter, the return instructions were clear and the return was easy. I called the company several times with questions and the reps were so kind and willing to help. Although I was not in a position to measure before ordering, my advice would be to measure two or three times before ordering because return shipping is on the customer.”

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“Excellent experience from start until delivery. Great rug pad and quick delivery.”

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“Thanks for the help”

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“Great, Beth was very helpful”

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“Service was immediate and very helpful! Spot on !!!! Thank you so much for your help.”

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“The rug matches perfectly! Online photos are accurate & price point is great.”

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“Rug arrived exactly as advertised. Thank you.”

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“Love the rug I ordered...Came packaged beautifully ..Quickly and right to door.....I would order again.....I took my needed measurements,surfed the web for what I wanted and found it on the Rug Studio”