RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Good quality & price. Colors and texture looked like photos”

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“Rug Studio is my go to place for rugs. Actually, the only place! From quality, exceptional customer service, outstanding selections, and great value Rug Studio is a trusted resource.”

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“great online service”

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“promised 20% off POPUP20 then wouldn't let me use rep nice but unable to help”

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“Quality products great updates on delivery status 1005 satisfied !!!”

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“Love my rug. Ordering was easy and delivery was quick with no problems. I would order from Rug Studio again”

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“The 9X12 rug I ordered from Rug Studio arrived on time and is a lovely addition to our home. I love the colors and textures of the rug but find it is not nearly as thick or heavy as I was expecting. Thankfully, it is under a very heavy dining room table which anchors it in the room.”

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“Very good communication and an excellent transaction. The rug is perfect!”

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“Ordering and shipping with RugStudio was an easy and trouble free process. One of the color descriptions on the rug I ordered was slightly different than what it turned out to be (dusty pink is actually a light rust/coral), but it was very pretty and I was able to use it in another room of my house than what was originally intended. I would definitely order from them again.”

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“My rugs arrived on time and in good condition.”

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“The rug was cleaned well and in less than 10 days. Very glad to have 2 locations to choose from.”

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“love the rug, found me a discount and arrived ahead of schedule --- A++ from me - I would use you again”

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“Rug came in on time and is well made but the print doesn’t line up so is likely a second. I’ll keep it as that fits under the couch.”

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“Great to be able to get a sample. I did not end up buying the full-sized rug because I decided the black background was too dark for the floor. While I could send the sample back, my cat has decided it's a great little carpet to sit on. Okay by me!”

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“Love the run and speed it was delivered”

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“I received my order in a timely manner & was very pleased with the product.”

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“This was a breeze. Easy to order, received timely updates and new rug and pad was delivered in no time. Highly recommend!”

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“The customer service representative answered my questions promptly.”

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“Service was excellent. User-friendly website, and Beth in the customer service chat was extremely helpful. Selection is also good. Found a rug that's out of stock everywhere else!”

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“Lovely experience with quick and friendly chat!”

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RugStudio is rated 4.9 based on 3,226 reviews