RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“I have not ordered my rug yet, but my online experience was great. My chat with Katie was so helpful and really gave me my next steps to take. The price looks like the best I have found so far but I will review again if I do purchase the rug.”

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“Chatted with Rug Studio and received information needed very quickly. I will definitely order from Rug Studio!”

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“Katie was very kind and quick to respond with exactly what I was looking for and answered every one of my questions. Thank you, Katie! Deborah Skipper”

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“Rug is attractive, but it sheds an inordinate amount. Time will tell whether the shedding subsides.”

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“Good! I was helped right away”

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“Operator was quick and answered my inquiry.”

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“Quick and friendly help!”

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“It was responsive and professional.”

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“I have received two different rugs instead of two similar”

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“Great. Quick response and helpful.”

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“I used chat and received feedback promptly. Very satisfied.”

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“Excellent service provided by customer service.”

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“Katie was friendly and fast.”

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“Representative was very helpful.”

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“Very swift, and found the information I needed. Also she said my choice was "cool" so it confirmed my thoughts. Thanks!”

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“experience is always good with rug studio and I have been very satisfied with purchases”

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“Will never buy from again. Paid $350 for a rug that was damaged and would not take return. Do not buy from this company!!”

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“Amazing! I had trouble with shipping and delivery addresses and names getting mixed up in the final result after I placed the order. Both chat and phone calls were prompt in solving the problems. Pan and Katie were great! Thank you!”