RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,213 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,213 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

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“Representative was very helpful.”

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“Very swift, and found the information I needed. Also she said my choice was "cool" so it confirmed my thoughts. Thanks!”

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“experience is always good with rug studio and I have been very satisfied with purchases”

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“Will never buy from again. Paid $350 for a rug that was damaged and would not take return. Do not buy from this company!!”

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“Amazing! I had trouble with shipping and delivery addresses and names getting mixed up in the final result after I placed the order. Both chat and phone calls were prompt in solving the problems. Pan and Katie were great! Thank you!”

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“Very helpful rep.”

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“Very prompt response”

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“The process went well, the rug is as advertised , it would have been nice to have shipped it in a roll vs. wadded up.”

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“My rug was delivered quickly, I unrolled it and the next day was able to put it in place. I couldn’t be happier”

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“Excellent. Beth answered all my questions on chat. I will not proceed with my order. The rug is a door mat with a detailed description of quality and function. At this time the other questions do not apply, since I'm just placing my order. It's for a friend's birthday gift.”

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“John was incredibly helpful, knowledgeable and courteous! We did the entire transaction via the net (I live in Connecticut) and from start to finish there were no problems! Will definitely do business with John again!!! Thanks - Tom J”

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“Great customer service”

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“You advertised 20% off my first order, but now I find out that it does not apply to the rug I want. This is not a great start. The online chat told me to complete this survey and I would get 10% off. We will see.”

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“Very nice”

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“Great and helpful customer service using the chat feature.”

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“great service”

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“Huge selection. Ann handled my transaction . She was excellent! Will definitely consider additional purchases.”

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“Just as described and fast delivery”

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“Very fast and the rug is as described. Color matches the photo. I will probably use this merchant again.”

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“The rugs we received were perfect and everything we expected. It was unfortunate that it took a month and a half for us to receive them”

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RugStudio is rated 4.9 based on 3,213 reviews