Ryanair Reviews

Name: Ryanair
Rating: 2.31

2.3 Rating 102 Reviews

31 %

of reviewers recommend Ryanair

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2.3

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Ryanair 1 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

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“I went on trying to book my flight, tried to book a service called "Priority & second hand bag" that allows me a second cabin bag. Tried to purchase, entered card details, paid and returning screen says sold out. Assuming the service isn't available (sold out to me means exactly that) I think that the only way to bring my second hand bag is to purchase a 10kg check in bag. So I go on and buy that, returning page says "purchased" and after checking with my bank I realised that I have been charged for both. After numerous emails trying to cancel the check in bag, poor customer service denies to refund me the service which I want to cancel and that I will not use. I believe that policies should be reviewed and customers should be taken care of individually. I felt very bad with their service, I never want to use the again and I just wish I could cancel my flight overall and chose another carrier.”

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Posted 3 years ago

“Absolutely rubbish Customer service not available for hours Refund still not received after 5 months Case open not resolved”

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Posted 3 years ago

“ryan air cancelled my flights in april 2020 and i am still awaiting my refund very very very bad customer service”

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Posted 3 years ago

“Deal with Ryanair at your peril. I urge everyone who have been misled/cheated or suffered sharp practice with these cowboys to tell friends and leave reviews here on TrustPilot. They have literally charged us for themselves cancelling our flights and us re-booking with them. 400 euros worth. Unbelievable.”

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Posted 4 years ago

“Fligts at a very good price, crew very helpful and almost arival in time.”

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Posted 4 years ago

“Ryanair are by far the worst airline.”

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Posted 4 years ago

“I bought a return ticket to travel to France on the 4 th which they cancelled due to the current issue. They won’t refund my ticket but keep pushing for a voucher which o am not interested in . I have checked my legal rights and they should have paid me back within 7 days.. I can understand it may be difficult to follow this due to the pressure they must be under at present but their lack of communication , the fact that they aren’t able to give you an email address to communicate ( but a very small robotic box to stress a few points) is unacceptable. Ryanair is such an unprofessional and unapproachable company . I have had other issues with them in the past .”

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Posted 4 years ago

“Booked flights to Spain with Ryanair for 3rd May, flights have been cancelled by Ryanair for obvious reasons yet they are refusing to pay a refund, only if you do not use it within over 1 year will you be able to ask for a refund. This is breaking the current law that says they have to give you a refund. I would rather swim the English channel (and i'm not a great swimmer) than use Ryanair again.”

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Posted 4 years ago

“We are fighting a battle to get a refund off them as they said if we don't accept the voucher on offer then we will not recieve a refund until voucher offer expires which is next year. Totally unacceptable as this is against the law and completely immoral, will never use this company again and hope other people do the same. Quick enough to take our money.”

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Posted 4 years ago

“It's cheap, reasonably punctual and little worse than the other budget airlines if all goes well. Yes the baggage policy is messy but it is fathomable and yes priority boarding just means you are first on the bus from there on it is, of course, a bunfight. When it goes wrong, that's when you see their true colours.They don't give a damn. We booked Alicante from East mids. Despite Ryanair having nearly 10 hours notice that Alicante was closed they told us in the boarding line that we were going to Murcia. Just to make sure we had no time to cancel, no time to make arrangements for pick up or car collection. Yet they did have time to remind me to book car hire and hotels through them. Let's face it if there was a choice none of us would use Ryanair but mostly there isn't so there you are.”

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Posted 4 years ago

“I am Britain citizen and holding my Britain passport. I was flying to Sweden yesterday and this airline sent me back from airplane gate saying I need visa to go to Sweden because of Brexit which is not happened yet. I missed the flight and went to Ryanair customer service in the airport no one was ready to speak with me and they were making fun of my kids whom were sad and crying. They do not give me any written documents to confirm that why can’t I fly. Very rude customer service with very poor English. Today I tried to call them they were keep cutting my phone. I will never ever go with this airline as well as I will take them to court for ruined my holiday. They will pay for this. Also they don’t let a lady to fly only because she had 2 handbags instead of one.”

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Posted 5 years ago

“Pleasant staff easy to use website Hassle free trip”

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Posted 5 years ago

“Have flown with them so many times now and never had a problem,,”

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Posted 5 years ago

“i flew from madrid to Tangier and from malaga to venise en january and it's was good . no delay .”

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Posted 5 years ago

“Do not fly Ryanair. You will have to pay to seat next to your partner. Hand luggage and hold luggage. They will change policy to make extra money.”

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Posted 6 years ago

“This is the worst company ever when dealing with customers. Their fees for changing flights dates or name details for the flights are more expensive than the flight itself, on top of that you can't even cancel your flight, what sort of company does that nowadays. They are s***e so think twice before travelling with them, at first impression they are cheap but when it comes to small things they will charge the customer a fortune.”

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Posted 6 years ago

“They cancelled my flight and gave me a ticket to flight the following day. I had to book a hotel for 1 more night they refuse to refund me”

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Posted 6 years ago

“I am disabled and the company will not help with a booking if you need special assistance. I had to make an online booking and pay and then contact their special assistance team only to be told i could no get assistance at Malaga airport as there are only limited facilities and only 4 customers with special needs can board a flight. If i wanted to climb the steps that was ok (but i cannot). Initially told i couldn't get a refund but after i said how unfair this is they relented but it would take 2 weeks to process 😠😠😠😠”

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Posted 6 years ago

“They are always delayed, customer service is lower than poor. The only positive is the money, can´t beat the prices.”

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Posted 6 years ago

“Whatever you do, don’t use this company! Just back from a reasonable break at Lake Iseo with a decent hotel and excellent weather but, unfortunately, the holiday company used Ryanair. Original flight time was given as a mid-morning flight from Edinburgh arriving Bergamo early afternoon but, lo and behold, this was revised to a 20:35 departure which,one way and another, entailed arriving at our destination hotel at 01:45 the following morning! What a great start to our holiday - thank’s very much Ryanair, won’t be using you again!”

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Posted 6 years ago

Ryanair is rated 2.3 based on 102 reviews