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Ryanair Reviews

2.3 Rating 103 Reviews
C-
Happiness Grade
C-

Refund - Average

55.56%
Industry Average
Not only was my trip ruined but my terrible experience continues even a month later, since I had made several attempts to get refund for at least the ticket price (which is the absolute bare minimum a respectable company would provide refund for).
posted 8 months ago - Anonymous
because they wpuld not refund us the UBER cancellation fee, even tho "their " driver was late.
posted 1 year ago - Linda Ryan
A very poor service at the desk, we came early to the airport but couldn’t check in through the website! We are 6 and the website logs us out after 15 minutes, there were too many requested information so we had to pay 330 € extra for not checking in 2 HOURS before flight!!!! This is so ridiculous, BTW they didn’t give us a refund..
posted 2 years ago - Meh Traveler
Ryanair would not issue a refund despite us all having Covid and not being allowed to Fly. Will never use again, what a greedy self serving opportunistic company they are.
posted 3 years ago - Anonymous
I have just been told i have tested positive for Covid, so have to self isolate for 10 days, I spoke to Ryanair to ask for a refund, but they said no they could only offer me another flight but i had to take the flight in 2021, I have to self isolate until the 11th November, i dont know how i am going to recover from Covid, but after explaining all this, they told me i would have to use the flight this year, there are no exceptions.
posted 3 years ago - John Ginty
After numerous emails trying to cancel the check in bag, poor customer service denies to refund me the service which I want to cancel and that I will not use.
posted 3 years ago - Chrysamtho
Absolutely rubbish Customer service not available for hours Refund still not received after 5 months Case open not resolved
posted 4 years ago - Agnieszka Tobola
ryan air cancelled my flights in april 2020 and i am still awaiting my refund very very very bad customer service
posted 4 years ago - Barry Mcculloch
They won’t refund my ticket but keep pushing for a voucher which o am not interested in .
posted 4 years ago - Aurelie Dale
Booked flights to Spain with Ryanair for 3rd May, flights have been cancelled by Ryanair for obvious reasons yet they are refusing to pay a refund, only if you do not use it within over 1 year will you be able to ask for a refund. This is breaking the current law that says they have to give you a refund. I would rather swim the English channel (and i'm not a great swimmer) than use Ryanair again.
posted 4 years ago - Leslie Leech