Sable International Reviews

Name: Sable International
Rating: 4.83

4.8 Rating 1,748 Reviews

96 %

of reviewers recommend Sable International

Company Reviews

Metrics

Info

4.8

Based on 1,748 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sable International:

We are experts in helping small to medium-sized businesses, private individuals and clients with international interests. These clients are often global citizens with family, offices, suppliers, clients, property or wealth overseas.

Sable International is the parent company of 1st Contact. Over the last few years we have been merging the 1st Contact brand into Sable International. You'll still get that same great service, just under a new name.

Our clients are at the heart of our business. First-hand referrals are our major source for growth in each sector. We realise that all of our clients are unique in terms of both their current circumstances and their future plans and we pride ourselves on thinking differently to tailor solutions that help.

If you are looking for a smart, approachable addition to your team, we’re always here and we look forward to working with you.

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Phone:

+44 (0) 207 759 7550

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been using 1st contact for year because they are reliable. One is sure that the money will be cleared within 3 days.they have excellent customer service, fair price and every fifth transaction is free. I like how they send reminders when the exchange rate is good for sending money home.”

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“I always have good customer care even when I was abroad trying to send money , they have been professional at all times , rates are competitive too When I was in South Africa last year August and trying to send money to my sister , I managed to speak to someone / branch in South Africa , which was quicker , money was in her account with in an hour”

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“Staff has always been very helpful with any issue, Shelley had gone above and beyond assisting me most recently. Thanks again.”

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“I have been using this amazing service for the past 5-6 years and it has been so incredible. Hustle free but very efficient. Highly recommend.”

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“Very efficient and reliable always. Happy that there are also additional services like investments, assistance with immigration advise etc.”

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“It was the best decision I made, thank you to my care worker colleague who recommended 1st Contact. Then excellent service from Sheena, at 1st Contact. Kind understanding staff like Nicholas. Wow. The best of the best!!”

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“Great way to send money. Very competent and nice staff. Highly recommended”

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“Hi helpful as always. I forgot to include the reference number on the internet banking transfer. I sent a separate email with the number and amount - it was processed straight away. Thanks.”

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“Always helpful, resourceful and friendly. If only all businesses was this efficient.”

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“Great service. I have been using this service for years have not encountered any problems.”

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“Only company I use to transfer money to SA. Seamless transfer better than banks rates are good.”

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“Only companyni use to transfer funds to SA. Wouldn't go anywhere else. Seamless transfers.”

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“Very efficient hassle free service Have been using it since 2014 and haven’t looked back. Indicative rate always spot on and gives you an idea of how much will be received on the other end.”

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“Such an easy application. No stress..no fuss.. great website.”

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“Transferred AUD TO GBP to my sister in UK. So quick and easy and the indicative rate was slightly lower than the rate I actually got which was great. Only slight issue was that I couldn’t stipulate the exact GBP amount, had to do it in dollars and hope the rate was correct. Not sure if I just couldn’t work that out though. Funds cleared in 1 day!”

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“At this point I don't even know where to start with Sable, to put quiet simply the Lack of Communication is astounding, I would have to ask for an update for my application before being told "yes we have heard back and your application has been rejected". this has now happened twice, is my application, time and money a joke? I don't know if it is because I am dealing with you guys from overseas. it's been 3years of back and forth and nothing to show. On the Phillip Gamble website, they make it seem clean cut, No Passport, No Payment. so far this process is painting a different picture. I have spent so much in this process, I feel like i cant go anywhere else as I will most likely start spending afresh. I feel like I am being held ransom.”

Helpful Report

Dear Juliet, We are sorry to hear that you feel this way. Having conducted an internal investigation we find the below facts; • You first application, which was with the Home Office in the U.K. for a status confirmation letter confirming that they agree with us and you are a British citizen, was lodged on 26/6/2018 and it was approved on 5/12/2018. The Home Office then issued a status letter. • Your next application, which was for your passport and used the above letter as proof, was lodged with Her Majesty's Passport Office (HMPO) on 21/2/2019 and much to our surprise it was rejected – we felt this was unfair and agreed to lodge a complaint/re-application process on your behalf for no additional fee. • Your first re-application was lodged on 12/12/2019 and no extra fees for our time was charged to you – sadly, this application was also, in our opinion rejected incorrectly and we agreed we would work on a no fee basis to compile another re-application on your behalf. • Your second re-application was lodged on 21/2/2020 and no additional fee for our time was charged to you – sadly, this application was also rejected incorrectly. • This bring us to this present moment where our Managing Director has agreed to lodge a Director General’s review – we emailed you this on the 16th of March and once again, we were happy not to charge you for our time. As you can see, our firm have always gone beyond what is expected and a lot of uncharged time has gone into your application because we thought you were being treated unfairly and we are on your side! Lastly, we have always maintained that we would be happy to issue you a full refund of the case fee you paid (email sent you on the 16.3.2019). As you can appreciate we are not in control of the Passport Office or responsible for their actions and we are as frustrated with them as you are.

“I have used 1st Contact since 2008 and am very satisfied with their continuing great service and communication with emails. They offer great rates and even bettered my rate from yesterday. Answer all queries very quickly. I would always recommend them for their diligence n great service n wish the all the best on intergrating with Sable International. Thank you 1st Contact.”

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“My first time using 1st and so far very good. Everyone I dealt with has been friendly and helpful. I’m confident I will use them again.”

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“Just processed another transfer from GBP to AUD, and it was as quick and easy as ever. First contact customer service are always reliable and fast to respond.”

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“Quick, friendly and reliable.”

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Sable International is rated 4.8 based on 1,748 reviews