Sable International Reviews

Name: Sable International
Rating: 4.82

4.8 Rating 1,716 Reviews

96 %

of reviewers recommend Sable International

Company Reviews

Metrics

Info

4.8

Based on 1,716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sable International:

We are experts in helping small to medium-sized businesses, private individuals and clients with international interests. These clients are often global citizens with family, offices, suppliers, clients, property or wealth overseas.

Sable International is the parent company of 1st Contact. Over the last few years we have been merging the 1st Contact brand into Sable International. You'll still get that same great service, just under a new name.

Our clients are at the heart of our business. First-hand referrals are our major source for growth in each sector. We realise that all of our clients are unique in terms of both their current circumstances and their future plans and we pride ourselves on thinking differently to tailor solutions that help.

If you are looking for a smart, approachable addition to your team, we’re always here and we look forward to working with you.

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Phone:

+44 (0) 207 759 7550

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have paid extra £5 for a speed transfer where money supposed to be transfer by the end of the next working day, but it has not been done. Tried to reach customer service but no response.”

Helpful Report

Hi Iwona, Thank you for your feedback. We have had a look at your transfer and unfortunately, it was requested after our daily 12:00 processing cut off time on the 22nd. We could therefore only process it the following day, which was the 23rd. It was processed on a speed service as requested and will already be your account (24th), as we promise with our speed service. In terms of reaching our customer support team, please could you let us know what time you tried to contact them as the email and contact number you used. To confirm, we are in office to assists from Monday – Friday from 8am to 5pm. As a gesture of goodwill, we’d like to offer you your next speed transfer, free of charge. We have sent you an email with a voucher code to enable this for you.

“Excellent replies to all my numerous queries and being very helpful at all levels. Thank you again”

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“I can't thank Sable enough for all of their help. From the actual Visa application in Australia to emigrate to the UK, to helping me get my National Insurance Number and now to transferring our funds for us. Even though Covid changed our relocation plans and it took much longer than anticipated, I was always able to get in touch with Sable to help and answer my questions. They were always professional and friendly and nothing was a trouble. I recommend their services to anyone.”

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“Excellent service thank you!”

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“Very professional efficient forex service. Excellent communication and clear instructions. I will definitely use Sable International for future transactions.”

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“I've been a customer for probably 20 years now and this company has been absolutely amazing. Today I called for a speedy transfer and literally Sebastian has dealt with my request within 5 minutes! what a 6* customer service. Thank you so much. Very grateful client.”

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“Excellent service and friendly people. Very relaxed and made everything sound so easy. Thank you so much @”

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“They want answer the phone nor email. I need my money out of this stable account”

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Hi Nina, did you perhaps try to call after office hours? We see this review was left at 7pm. We'd love more information so we can help you. Unfortunately, we can't find you in our customer list with the info you provided here.

“slow delivery of a response. A response that covers only the least likely part of the nationality question. When asked about it, I receive the same result, again without addressing the main claim to possible nationality. all in all, it was a pointless exercise because they did not read the question. they picked out one point and fixated on it. Would not reccomment, especially since my question was answered with a paid (not cheap either) suggestion.”

Helpful Report

Hi Nadira, Thank you for your feedback. We would just like to clarify that you have not officially engaged in our services, nor have you paid any money to us. It appears you are unhappy with the result or answer you got from our Free Status Trace service we offer. We have reviewed all the correspondence between yourself and Sable International, and the detail in your review is not entirely accurate. We have taken all the details into consideration when reviewing your family tree, and unfortunately the sad fact is that you and your children are not currently British. For complex cases, where there is no clear route, we do charge a fee if you'd like us to conduct further research, but we are always honest about the likelihood of this research turning up a route and, in your case, the prospect was "unlikely". If you would like one of the consultants to call you and re-explain why, please do get in touch. We would love to be able to give you a different answer, and we would love for you to not go away unhappy, but we are unable to change the facts of the case.

“Me and my partner began the journey of emigration to Australia from the UK at the height of the pandemic. I am a British citizen and she is Australian. During the best of times it is a task securing a partner visa, let alone during a pandemic. None of this fazed Jamie-Lee, our consultant, who stuck at it, worked us through multiple attempts and curve balls to eventually succeed in securing our dream. We can not thank her and the team behind her enough for the work they did over a 12-18 month period.”

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“Signing up and executing a transfer from UK to South Africa was seamless and easy. Even got a call from a team member to confirm when my documents were received and that all is well. Had email updates every step of the way. Very impressed by their service and will be using in future!”

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“Fantastic service, having been using them for years, easy to use, super quick to reply to any queries and go above and beyond to work out a resolution.”

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“The Sable team were unable to clearly explain in one simple communication the process of setting up and executing a foreign currency exchange and transfer. It took 8 days to get to the point where it was clear. After every communication Sable requested a written confirmation which really slowed down every step. And because of this requirement (which was not explained at the outset) being on different time zones can effect transaction execution times significantly. It felt like Sable were delaying the transaction to extend the time the money was held in their account. If you choose to use this company and have limited financial knowledge about how foreign currency exchange works, make sure to get a clear written example of a trade that includes how Sable apply their fee (which is on top of the requested exchange rate). And how many written confirmations are needed, after setting up the details on the Sable website and providing written instructions by email. Bottom line is ... not everyone is an expert in foreign exchange ... and Sable need to appreciate when they are not dealing with a financial institution or regular customer with years of experience.”

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“Fast and easy process. So easy to initiate and complete a money transfer.”

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“I find it impossible to get help from your organization after paying over 2000 pounds to move forward I went to the seminar in Durban this week to be told I needed a special appointment on Saturday and I would be contacted with the details Well Saturday is here and I am still waiting Phone calls and emails have been ignored While waiting to discuss there were others who told me of the years they have been dealing with Sable International and little progress has been made”

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“Excellent service for 5+ years.Thank you.”

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“I have been using 1st Contact since 2008. 100%. EXCELLENT.”

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“I received excellent customer service from Sheena Hobden at Sable International today. I have been a client for a number of years and previously did all transactions electronically. I was very happy to discover that the 'in person' telephonic service is as efficient as the online system. Thank you Sheena!”