Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,938 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous quality and service I had a front door supplied and fitted by safestyle, a couple of months later the door split from the corner of a window frame in the panel. I called up- waited over 45mins to speak to an advisor and was asked to provide pictures so that an engineer could be ‘sent out with the correct panel’, I sent pictures and the advisor reviewed the pictures and booked an engineers to come out although it was a 3 week wait from this conversation on the 3rd July until an engineer came out on the 22nd July. He turned up with a camera to take a picture of the door- as I already had and said someone would contact me. The engineer had no idea why he had been sent to take further pictures of the crack that I had already sent in, this was a complete waste of time for everybody involved. It is now 3weeks later, nobody ever followed up or arranged an engineer to fit a replacement panel. I have tried to call again since and sat in a queue for 45minutes each time before disconnecting. The quality of customer service is disgraceful and after care is non-existent. I would not recommend Safestyle at all, in fact I would actively dissuade people from using them.”

Helpful Report

Posted 4 years ago

“Very poor, Had a £3000 front door fitted, 3 months later it started leaking through the doors window panels after a bad storm and water leaked into my hallway due to poor seals, Additionally noticed the door started to fade in colour. The workman also left some long strips and cuttings in my driveway. I phoned up to complain and they gave me a date which was 6 weeks to send someone out. If the 6 weeks wasn't bad enough - Nobody ever turned up - no phone call or nothing. The after sale service is terrible. The fact is prior to this bad service I was about to put in an order for all of my windows to be replaced; that now will be with another company. To summarise the pre sales service was very good the post sale service is atrocious.”

Helpful Report

Posted 4 years ago

“Excellent 2nd time I have used this company. Amazing price for an excellent good quality back door. Great customer service from start to finish, nothing to much trouble. Stuck to Covid 19 rules throughout. Highly recommended this company”

Helpful Report

Posted 4 years ago

“I would not Hesitate to recommend this company to anyone, very professional from start to finish, complied with Covid 19 rules and regulations during the visit, Exemplary Finished product and after service.”

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Posted 4 years ago

“Turned up on time, fitted door safely”

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Posted 4 years ago

“Fabulous start to finish. Brilliant sales team, exceptional fitting teams.”

Safestyle UK 5 star review on 7th August 2020

Helpful Report

Posted 4 years ago

“Excellent workman ship. Fitters were polite and cleaned up after themselves. Plus followed the Covid rules”

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Posted 4 years ago

“Our guy that visited was friendly and professional. The doors fit perfectly and are good quality”

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Posted 4 years ago

“Good job done quickly”

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Posted 4 years ago

“Excellent service from first contact to final fitting Installation team were helpful, Professional and complied with all Corvid=19 rules Delighted with everything”

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Posted 4 years ago

“due to covid 19 the communication was very good. When fitters came they they did the job very well and cleaned up after them. All in all very pleased with my door and the service”

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Posted 4 years ago

“From start to finish the service has been AMAZING! Felt happy along every step. The install guys were fantastic. Thanks”

Helpful Report

Posted 4 years ago

“The installer was highly professional and did a great job. Highly recommended! It took a little longer to get an installation date however the order was placed during the lockdown so not your fault. Thank you for great service:)”

Helpful Report

Posted 4 years ago

“Excellent service from salesman to fitter. Love our door. Thank you.”

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Posted 4 years ago

“I have had several purchases of replacement windows and composite doors from Safestyle. Not sure how the goods and service I received could have been surpassed. The salesman, store manager, surveyor and various fitters have all been extremely helpful and professional and could not have been nicer people to deal with. The prices undercut all the competition that I obtained quotes from and I am more than satisfied with their products. I would have no hesitation in recommending them and they would be my first port of call for any further future requirements.”

Helpful Report

Posted 4 years ago

“very good doors the two fitters were also very helpful only two problems spy hole was make for some one 5ft 11 I am 5ft 7 so much too high for me to see out some on e is calling to put in a further spy hole lower down this was one item we did not check with the fitters as they forgot to ask also 2 doors work great but the front door is very stiff to open the fitter did say it would get better, it has not so the gentleman who called about this survey say they would return to fix this problem. except for this am very pleased with all 3 doors I do not mind if you do not show this review as I felt I needed to let you know so that the fitters could return very quickly”

Helpful Report

Posted 4 years ago

“Excellent service, fitters very tidy & considerate. Love my new window & door, Thankyou”

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Posted 4 years ago

“I had a new back door fitted. Im really pleased and fitter was very professional.”

Safestyle UK 5 star review on 6th August 2020

Helpful Report

Posted 4 years ago

“Fitters were very friendly, worked quickly and cleaned up well after themselves. Would recommend. Next is back door!!!”

Helpful Report

Posted 4 years ago

“Survey conducted during height of the covid lock down with care and awareness of all aspects of infection prevention Used ppe and cleaned all and surfaces he came in contact with. Never breached social distances. Dispite cancellations due to our extended lockdown we were kept informed and when it was possible the windows were fitted efficiently and quickly The fitter was considerate of all infection prevention directives. The work was finished and everywhere scrupulously cleaned on completion. At this moment we have no complaints about service and fitting and trust that will remain so.”

Helpful Report

Posted 4 years ago

Safestyle UK is rated 3.6 based on 1,938 reviews