Safewill Reviews

Name: Safewill
Address: 28 Foveaux Street, Surry Hills, Sydney
Rating: 4.87

4.9 Rating 1,408 Reviews

98 %

of reviewers recommend Safewill

Company Reviews

Metrics

Info

4.9

Based on 1,408 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Safewill:

Australia's most trusted digital Will-writing platform. We've taken the stress, hassle and cost out of writing your bespoke legal Will.

Visit Website

Phone:

1800103310

Email:

adam@safewill.com

Location:

28 Foveaux Street,
Surry Hills
Sydney
2010

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use site, ability to change details if required, great customer service, questions answered promptly.”

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Posted 1 year ago

“Pleasantly surprised. Easy to use, prompt responses from customer service, result looks good.”

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Posted 1 year ago

“I have dealt with the Team at Safewill for numerous legal issues. I have always found them to be extremely professional but also friendly and approachable at all times. I have highly recommended Safewill to many of my friends and they were also very impressed.”

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Posted 1 year ago

“It said on their website they will send you your will in 3 business days. Its already been a week and still havent received anything. I paid $160 and when I call the phone number listed on the website it says they’re not taking calls right now?? The chat also says its unavailable?”

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Posted 1 year ago

“I pre purchased a will for myself and my husband. We have been trying to check out for over a week. I have had numerous emails and chats with the team and every code they provide is invalid. I’ve tried calling on 3 occasions and there is never anyone there to pick up. Safe will are more than happy to take your money but not to provide you the service you’ve paid for”

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Posted 1 year ago

“On Sunday 10/9 my mother passed away. Fortunately or unfortunately for us we had arranged a prepaid cremation through Safewill Cremations. Offering 24/7 support line with a streamlined, dignified, cremation. Unfortunately this is all untrue. When my mother passed away there was no body answering the phones, no body replying to emails. As I left message after message after message Pleading for help, support, to arrange the promised cremation for my beautiful mum I got nothing. Never a return call. Nothing. After 3 day’s Sunday.Monday. Tuesday still nothing Until I used another number and then there they wereSafe Will Cremations. I told the gentleman my mother had a prepaid policy and he sounded genuinely comforting. He asked me what suburb and when I told him he replied “ we are at capacity and are unable to pick up “??? I was forced to pay another Funeral home on the Sunday that my mother passed away, Lucky for me I was financially able to do that. I did eventually receive a refund from Safe Will Cremation . I offer this honest and genuine review as a warning to anyone who has a Prepaid policy with this company. Call them yourselves in the night and see if you get the service you have paid for.”

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Posted 1 year ago

“It's uncommon these days to have your service expectations surpassed but this is exactly what happened with my experience with Safewill. I cannot recommend them highly enough for their senstive and competent services. Always quick to explain and communicate and with very reasonable prices Safewill has to be your first choice when dealing with probate and wills. Couldn't be more satisfied.”

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Posted 1 year ago

“The process was much simpler than I thought, and comprehensive enough to capture what's in my mind.”

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Posted 1 year ago

“Very simple and easy. Nice to know my family will be looked after.”

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Posted 1 year ago

“We got our wills during the free week at safewill. They were excellent to deal with. A fast turn around of only a couple of days for checking and very responsive to my questions in the chat feature. It is a great relief to have a chance to update our wills. Such a positive experience and it would definitely be worth the usual amount they charge.”

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Posted 1 year ago

“It says, download your will, then print, and then followed the most annoyingly shocking string of, verify this, redo this, reverify this, till I gave up. No will for Ian”

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Posted 1 year ago

Thank you for your feedback Ian and we're sorry to hear that you were having difficulty verifying your account in order to download your Will. Upon inspection of your account, it appears as though you have successfully downloaded your Will and are able to print and sign. Please let us know if you have any further trouble and we'll gladly assist.

Posted 1 year ago

“It all appeared to go fairly well for a free service.”

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Posted 1 year ago

“I have been wanting to make a will for a while now but never knew how to start until I saw the news this week about safewills offering it for free and though I would give it ago. Well I must say how easy it was, thank you safewill for making something that I put off for years so easy to do.”

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Posted 1 year ago

“It is relatively easy to use, and I was able to use it for free through NZ Radio Rhema's website because they have partnership with Safewill.”

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Posted 1 year ago

“It says free will … not free at all”

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Posted 1 year ago

We're sorry to hear that you missed out on our limited time offer! We would love to still be able to assist you with your Will, so please reach out to our customer care team on our website to chat further

Posted 1 year ago

“I would have given them no stars as I didn’t even finish completing my will . In the meantime family members were contacted about my will . I cancelled immediately and found out it will take 6 weeks to process . What a joke”

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Posted 1 year ago

“Easy to use, the online help is great if your having problems”

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Posted 1 year ago

“This a very good place to make WILL. I am really happy. It is extremely easy and every body should avoid to pay $1000 to other lawyers.”

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Posted 1 year ago

“I am very happy to do this will for my family (Saveuy+Darouny & Sithpraseuth)”

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Posted 1 year ago

“One of the most complicated and drawn out processes I have ever done. Using words like unfettered/encumbered/intestacy/attested/bespoke just to name a few are not usual every day words and the response I got when talking to the online help desk seemed to have been read out of a manuel and not intellagible at all. I recieved 14 pages for a relatively simple will that has in the past fit on one page. I would not recommed SafeWill and now wish I had not paid the $80 to buy it.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you found the experience difficult, Brenda. We strive to make the product as user friendly and easy to understand as possible, whilst still upholding the validity of what is an important legal document. The output is a comprehensive and thorough Will, unlike what you could typically expect from a Will kit or other simple Will documents, but appreciate that this can be overwhelming. Please let us know if we can chat through any of the details of the Will with you and discuss your feedback further.

Posted 1 year ago

Safewill is rated 4.9 based on 1,408 reviews