Safewill Reviews

Name: Safewill
Address: 28 Foveaux Street, Surry Hills, Sydney
Rating: 4.86

4.9 Rating 1,413 Reviews

98 %

of reviewers recommend Safewill

Company Reviews

Metrics

Info

4.9

Based on 1,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Safewill:

Australia's most trusted digital Will-writing platform. We've taken the stress, hassle and cost out of writing your bespoke legal Will.

Visit Website

Phone:

1800103310

Email:

adam@safewill.com

Location:

28 Foveaux Street,
Surry Hills
Sydney
2010

Write Your review

Tell us how Safewill made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I highly recommend this service. It is so user-friendly; easy to follow; comprehensive (even my pet is considered, and I really like the aspect of indicating preferences for my funeral, etc). The process was quick and simple to follow. The end-result is a clearly written set of instructions which are detailed to my requests and preferences. I had continually put Will Creation into the "too hard" basket because it always seemed too challenging to decide how to succinctly indicate my wishes, but the Safewill document removed all of that fear and difficulty. The cost is more than reasonable too! Much better than the costs which other avenues quoted to me. There is also the surprise bonus of free adjustments available over the coming 12 months - another fear-slayer because this is one of those areas whereby once one begins to think more deeply, the more one realises something else to take into consideration. Thank you Adam for being the clever innovative young Lawyer who has so competently addressed a massive need of so many! Let me also state that the load has been massively lifted off my shoulders! Knowing that I now have a legal Will is such a relief!”

Helpful Report

Posted 4 years ago

Beverley thank you so much for the most wonderful feedback. We're thrilled that we could help you tick this off the list, and that the load has been lifted from your shoulders! Looking forward to continuing to help you however we can, Adam and the Safewill team

Posted 4 years ago

“I have been planning on putting a Will together for some time but had always put it in the too hard basket. COVID19 gave me the push I needed! I had an old draft of one a friend had done but wanted a platform to produce a more updated version. I did research and was impressed by the Safewill reviews. My Will is not complete but I now have the foundation to build on. Very impressed at how simple it was.”

Helpful Report

Posted 4 years ago

Thanks Bronwyn. So glad we could help you tick it off the list 👊

Posted 4 years ago

“The interactive online help to facilitate the Will making process extremely easy. Any queries along the way are clarified right at the spot. Glad I have found this service and please to have a peace of mind.”

Helpful Report

Posted 4 years ago

We're thrilled that we could help you with your Will and give you the peace of mind that you're covered! Thanks Kwan 😊

Posted 4 years ago

“My husband and I are thrilled with this platform. Once he completed his will, I got mine 50% off! Thank u Safewill!”

Helpful Report

Posted 4 years ago

Thanks Lee. We're so glad we could help you and your husband with your Wills!

Posted 4 years ago

“Honestly did not think writing my will would be this simple. Got a year free on unlimited changes, which is a huge plus. Great experience, thank you Safewill!”

Helpful Report

Posted 4 years ago

So glad you had a positive experience with us Jed 👍

Posted 4 years ago

“Safewill made it very easy to complete my will and it's a great lower cost option for someone like me with very simple affairs. Also love that I could do it without having to go a see a solicitor.”

Helpful Report

Posted 4 years ago

Thanks so much for your review Fiona. Glad we could make it easy and affordable for you 👍

Posted 4 years ago

“Safewill made the whole process of making a will so easy compared to seeing a solicitor..and much cheaper. I had all the help I needed simply by asking questions online and now updating my will will be so simple.”

Helpful Report

Posted 4 years ago

Thanks Kali. So our glad our team could help you 😊

Posted 4 years ago

“Simplified the process dramatically at a great price. My needs are simple with a will & Safewill fit the bill precisely. The added benefit of being able to make changes is of great value as one of my beneficiaries will soon be moving. Safewill makes updating these details easy. Thank You for a great service & product.”

Helpful Report

Posted 4 years ago

Fantastic to hear you were happy with our platform. Thanks Scott!

Posted 4 years ago

“I signed up because I got an email from The Cancer Council offering me a discounted offer, so I figured, why not? Overall I think the service is good, a big plus being that it makes the whole process so simple, quick and easy. I had previously considered making a will but was put off by the amount of paperwork and the fact that I’d need to deal directly with a solicitor, which I’ve never done, so I was intimidated by the idea. Really, I just had no idea where to begin, whereas SafeWill made it clear and concise. My main criticism is that SafeWill is a tad too vague when it comes to listing your assets and finances etc. There needs to be much more specific examples or a tutorial on what to list. There are more and more modern services, such as Spaceship Voyager (Managed fund that lets you invest in the stock market), Raiz (Similar to Spaceship), Stake/Dabble (Buy shares) etc. Not to mention how equity crowd funding is a growing field. Basically what I’m saying is that, there are heaps of ways people can invest, relatively small amounts of money. I haven’t even included traditional stuff such as Term Deposits, Superannuation, Bank Accounts, Physical Property etc. I had to really stop and think about what I had. I don’t invest huge amounts, but I do invest small amounts across different things. The other, smaller, criticism I had was that I’ve submitted the will but I’m not sure what comes next. I recall reading that someone will look at it, then return it in a document that I have to sign and send back. However, I haven’t received any communication regarding that part yet. So I’m not really sure if my will is valid and confirmed or whether I’m still waiting. To summarise, I think the service is solid overall and I think modernising the concept of a will, especially making it uncomplicated and more accessible to modern generations is brilliant. I just think it needs more clarity over what assists are, which ones you should list and a clearer confirmation process, perhaps a progress page so you can see what stage your will is at and what you need to do.”

Helpful Report

Posted 4 years ago

Thanks so much for your feedback David 😊

Posted 4 years ago

“Easy and quick process to provide peace of mind.”

Helpful Report

Posted 4 years ago

Thanks for the review Sam 👍

Posted 4 years ago

“Easy to use and a pleasure to deal with”

Helpful Report

Posted 4 years ago

Thanks for the review Geoff. So glad you enjoyed your experience with us

Posted 4 years ago

“Pretty straight forward and easy to use. I'm so glad that it's done and now I can have peace of mind.”

Helpful Report

Posted 4 years ago

How good is that feeling of getting it done! Glad we could help you Trina

Posted 4 years ago

“So easy to complete, price is great. I had a couple of questions and they were answered on chat straight away. Would definitely recommend to others.”

Helpful Report

Posted 4 years ago

Thanks for the review Charmaine. Fantastic to hear you had a great experience on our platform

Posted 4 years ago

“nice and easy to do not badly priced some bits needed clarifying, but online chat wore happy to help”

Helpful Report

Posted 4 years ago

Thanks for the review Ashley. Glad our customer service team were able to help 👍

Posted 4 years ago

“Found the process very easy. You also have 12months to make any further changes at no extra charge which gives me time to look over the will and assets to determine all is correct.”

Helpful Report

Posted 4 years ago

So great to hear that Bronwyn. The free updates is a fan favourite 😊

Posted 4 years ago

“Good to get the will done with very little trouble.”

Helpful Report

Posted 4 years ago

Thanks for the review Christine 😊

Posted 4 years ago

“It is very easy to do and good to be able to get help on the chat line.”

Helpful Report

Posted 4 years ago

Thanks Pat. Glad our customer service team were able to help you

Posted 4 years ago

“Very easy to do and affordable, thanks Safewill.”

Helpful Report

Posted 4 years ago

Great to hear Sandra. Thanks for the review 😊

Posted 4 years ago

“Great service, plain and simple, price is reasonable and gives peace of mind. Thanks.”

Helpful Report

Posted 4 years ago

Thanks for the review Mike! 👍

Posted 4 years ago

“Way to do, value for money Questions answered promptly”

Helpful Report

Posted 4 years ago

Thanks Robert!

Posted 4 years ago

Safewill is rated 4.9 based on 1,413 reviews